Foundever Customer Service Representative CSR reviews

4.2

84% would recommend to a friend

(1,406 total reviews)
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Laurent Uberti

89% approve of CEO

79% positive business outlook

Customer Service Representative (CSR) employees have rated Foundever with 4.2 out of 5 stars, based on 1,406 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an excellent working experience there. Foundever is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Telekommunikation industry (3.6 stars).

Reviews by job title

1K reviews
2.0
Apr 28, 2026
Recommend
CEO approval
Business Outlook

Pros

I had lovely coworkers and I liked my team lead.

Cons

Disorganized, was hired in January then told we were going remote in March (if I wanted a remote call center job, I would've gotten one elsewhere). Strict attendance policy. Staff "promotions" were given too soon and leaders/mentors were not actually prepared for their positions.

4.0
Apr 27, 2026
Recommend
CEO approval
Business Outlook

Pros

The pay ,benefits PTO 401K

Cons

no pension only 401K plan Great Match

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Foundever Response
1mo
Thank you for sharing your experience and for your many years with Foundever. I’m glad to hear pay, PTO, benefits, and the 401(k) match were positive aspects of your time with the company. Feedback regarding benefits offerings is always valuable as organizations continue evaluating programs to support associates. I appreciate you taking the time to leave a review and share your perspective. Jasmin at Foundever
Viewing 22 - 24 of 1,406 Reviews

Glassdoor has 24,672 Foundever reviews submitted anonymously by Foundever employees. Read employee reviews and ratings on Glassdoor to decide if Foundever is right for you.