Join Product & Services (OSI) to work in call centre role
Pros
Brand Name High pay for doing easy work Comfort Zone
Cons
I am working in this role for more than a year now. From a premium MBA institute to working in a good role, I joined here to do a job which is the backend role. There is no chance to interact with clients ever. Learning/Skillset is the last thing that would happen in this role. Ctrl+C & Ctrl+V is all you require to do your work. Plus, they are on hiring spree from 2 years now by throwing a 10-15% premium on your skillset and making you irrelevant in the market. In less than a month everyone who has joined would realize that they are stuck and will not learn anything. No LEARNING - I see people are doing same work day in day out from the last 2 years. It is a kind of workshop where you have to deliver same type of product 4-5 times a day. Apathetic MIDDLE LEVEL MGMT - They are literally inhumane. If you ask them, you want to do something else because of no learning their response is - This is service operations and you signed up for this. Gartner did not force you to join this role. And they keep on saying attrition is good. People should leave if they are not happy. No FLEXIBILITY - Even though the role is completely IC role where even if you don't come to the office for months, it would be business as usual. But still, no work from home or flexible hours. 9 hours is a must daily, if it is less than 7 hours they might ask you to put half day. High on POLITICS - People who show that they are happy with the 'quality' of work will only get promoted. If you don't have any god-father in management, no chance that you can get promoted or rewarded. Work you do is not at all differentiator, all boils down to how much "EXECUTIVE PRESENCE"(yes boss in simple words) you have. They keep the interview process for all promotions, but actually, they would decide the promotion and then keep interviews so that they can insult all those people who don't agree to management vision of the workshop model or are not happy with work. No EXIT Options - At least 30 colleagues, I know who are searching job but no luck. Reason - No skillset and no learning VICIOUS Atmosphere - Manager/TL will make your life hell by reducing time of deliverables whenever they feel (For fulfilling their KPIs). No L&D - Even though policy says that after 1 year you can take certifications and courses but middle-level management won't approve it. Reason - They say to do this work you don't need any certifications VISIONLESS Model to FAIL - Everyone(~100) here is working as a data-set for the machine. After sufficient data sets are completed for machines, the AI model would mark and no human intervention would be required. After everything gets automated which will be a day, many people would be fired. That is the reason I am seeing a race to exit as early as possible
