Client Manager's are treated as admins. They are told that this is their chance to work closely with Executive Partners who were former CIO's and Account Executives but most of the time you are just told what to do and you are not viewed as a strategic partner.
Gartner operates in the "ish" (as they say) or grey area when it comes to compliance and allowing the members who do not have access to analysts, have analyst calls. Even when an Account Manager or Executive Partner tells you to provide the calls to the members and your manager is well aware, they will hold you as the one accountable and call it a compliance issue. Make sure you follow the rules provided at Academy and do not allow your superiors to tell you differently. Management will then blame it on you and question your integrity.
The perks of the organization have gone down considerably. They used to offer things like nice holiday parties, spring bbq's a day where kids come to the office for a couple of hours with fire trucks and bouncy houses. The environment was much more fun. Now with the economic issues, they have removed many of the other perks (not sure if its temporary).
Management is not synchronized. It seems like there is always information that is inconsistent and you hear different things from different people.
Data issues- they have many systems that track the data but they don't synchronize well and there are always data issues. You have to build trackers on top of using all of the platforms they have for data. It's very repetitive and time consuming.
The metrics are what matters. They will tell you it's "mission over metrics" but that is 100% a lie. If you are clients focused and doing whats right you should be rewarded, but that is not the way it is. They only want to see that you have "engaged" someone by having them attend an analyst call or use research but because the goals are so high employees are either working overtime to try and get their clients to engage, doing sneaky things or not "performing" up to par. Every year they increase the goal, thereby increasing the pressure for you to engage your clients. They tell you they want you to make sure your member has meaningful engagement but it's not true. Once they click for the month, it's on to the next one.
Minimizing our ability to attend events. CM's used to attend Symposium which was a great perk. Having face to face time with the clients is an incredible way to build relationships. They used to allow all CM's to attend. Last year, they only allowed a couple to attend, minimizing the role even more.
They allow some of the Account Executives and Executive Partners to treat CM's badly and do nothing about it. There are people who are in superior roles who are notorious for how badly they treat CM's. Why is this behavior allowed?
