The company has changed dramatically from when I joined 4 years ago. It was a disappointing end for me, given the highs my team achieved during my tenure.
Dramatic change is to be expected when you're in growth mode, and especially after an acquisition. However, the top "cons" listed here are why I dropped my rating to 3 stars. They definitely played a role in my departure from the company.
1. Senior Leadership - The "feel" is dissipating. Everything is "rationalized" through spreadsheets, and decisions are made via endless hours in conference rooms. Many key departments are run by an MBA who doesn't have prior experience leading in said capacity. This has created a lack of first-hand customer knowledge, and is causing a diminished connection with team members who interface with customers and prospects every day.
2. Cross-Functional Partners - Team members in other departments are willing to help, but the company is separated into silos. Each department has their own OKRs, and few of those correlate with overall customer success. As a result, time spent selling for reps is greatly reduced. Reps routinely spend hours, and even days, waiting on cross-functional support. Most reps end up just doing things themselves to deliver to customers on-time.
3. Lack of Innovation - This may be number 3 on my list, but was probably my biggest issue. The company continues to push high growth targets...but isn't producing new, monetizable products to drive that. The market is changing dramatically, and the company is falling behind. Even if the revenue numbers look good at an aggregate level, there are significant risks to the business that will manifest themselves over the next 12-24 months if true innovation isn't realized.`
