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      Glassdoor

      Part of Indeed

      Engaged Employer

      Glassdoor reviews

      3.9

      66% would recommend to a friend

      (1,113 total reviews)
      avatar

      Owen Humphries

      84% approve of CEO

      38% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.2

      Work/Life balance

      4.1

      Culture & values

      4.1

      Compensation and benefits

      3.6

      Career opportunities

      3.5

      Senior management

      Glassdoor has an employee rating of 3.9 out of 5 stars, based on 1,113 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Glassdoor employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      3.0
      Jul 31, 2017

      Huge Potential in EMEA - Needs Some Major Changes.

      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      I joined Glassdoor because of our amazing values, the intelligent people and the innovative product. It’s been an incredible experience working in the EMEA Headquarters and I definitely got what I applied for. The product - Glassdoor is changing the way people look for jobs and so many people I know have used Glassdoor to help them in their job search. It's really inspiring to be part of that - even though we work on the employer side. It's an exciting time to be part of Glassdoor EMEA. In the last 2 years, clients have become a lot more open to discussing Glassdoor and putting budget aside for employer branding. The product is going to get easier to sell and clients are seeing more ROI. The office is beginning to grow again (after some heavy attrition last year) which is great to experience if you are looking to grow your sales career and get access to opportunities outside your primary role eg. Training new employees, being involved in interviews ect. The office is young, most people are under 35. There's good fun and there's great banter between employees. It's a becoming a collaborative environment which is great to see and there is a close-nit feel, especially in the SDR team. Access to Stock Options. As a pre-IPO company you have the chance to purchase stock (after a vesting period) with the potential to make money if Glassdoor IPO's or gets acquired.

      Cons

      Firstly, there’s needs to be more transparent communication. Some of our senior leaders aren’t really open to feedback and it’s left some employees feeling frustrated and unheard. This has led a number of people to leave. We want to practice what we preach with the product that we sell eg. Read the reviews on our page, take feedback on board, make relevant changes but that’s not happening in EMEA. This leads to people speaking to each other in private and not giving feedback to management (because they know it's unlikely anything will be done), which creates a toxic environment. It's hard to keep positive about your job when that's going on, even if you're doing well. The office needs to be improved. There are two separate rooms, and often a bad smell because of a leak. This separates and isolates some employees, which is detrimental at our young stage when we're trying to build a sustainable culture. The benefits and perks don't match up at all to other American tech companies in Dublin. This is to be expected at the stage of growth we are at but it's important to know this if you are applying that there are no free lunches (excuse the pun) or big budgets for team outings/activities! This will be there in the future I'd say.

      avatar
      Glassdoor Response
      8y
      I appreciate you taking the time to share feedback. I’m sorry to hear that things aren’t going as expected. As you know, we take these comments very seriously. To address your feedback on compensation and rewards, we rolled out a new comp plan and quotas earlier this year and are monitoring it closely to see if the changes are helping. Feedback like yours helps keep us honest along the way.
      2.0
      Jul 28, 2017

      Frustrating: Such a Good company that can't get Over the Hump

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Free food, great wellness programs, social events, great middle management,. Company invests a fortune in having the best systems and outside training, and travel budget. Easy to prospect since company's can't ignore their profile. Your managers care about you if you put in effort. There are a couple of easy wins/ one call closes every quarter. The company's concept of helping people find jobs they love is an easy one to promote every day. At the end of the day, the idea is a heck of a great one that changed the game and made millions of people happy in their career.

      Cons

      Pay and product! Pay: We gave what you said would work a try and even though personally I've been very successful, but I still see a lot of my peer's dejected and out. This "bonus" system is unfair and a way for the company to with hold money until the end of the year. Add to the fact that you can hit your annual number and still not make our lower than average OTE, not good. Majority of people still can't hit quota, unless we rob peter (next months pipeline) to pay paul, (whatever the gap is) and hurt pipeline. You can make good money here in the higher tiers ( but still be underpaid compared to other ENT roles), however, it will take a lot of time to get there even if you're good In the SMB teir since we a lot out of your control., and the org growing every year doesn't have numbers to a science. Company always listens and addresses items,, unless the focus groups aren't saying anything, a lot still needs to be fixed. Product: we've relied so much on our content we haven't done anything impactful. People are tired of posting jobs and hoping they get a good applicant, we should be doing more like our competition.

      avatar
      Glassdoor Response
      8y
      I appreciate the way you’ve outlined what’s working for you and what isn’t. The honest truth is that we rolled out a new comp plan and quotas earlier this year to make sure everyone is being paid in a competitive range--and that will continue to be a work in progress. Feedback like yours is helpful as we evaluate what will work better.
      2.0
      Jul 24, 2017

      Not what it's hyped up to be

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nice people Some free snacks/drinks lunch 3x week via Seamless

      Cons

      When I first started at Glassdoor, they sold the dream, and I will admit it was fun at first. Comp has changed significantly as we all know we are underpaid (according to our own tool) and no one is happy anymore. Our comp plan was supposedly changed for the better, but everyone is making less now on this current plan and people are starting to look elsewhere- like competitors where pay is much higher. For the type of industry we are in and what we preach to the companies we work with, the company culture is no where near where it should be. The offices are super cliquey and both offices are boring (if you're looking for a fun modern-day office vibe, look elsewhere.) Chicago is moving to a new one, however it's in a horrible location (nothing nearby) and not so great area. We also have no work from home freedom, which most in this type of role would have. Asking managers for a day off or work from home day is stressful and never seems to be accommodating, but when a manger needs a day off or to work from home- no questions asked.

      avatar
      Glassdoor Response
      8y
      Thanks for sharing your feedback, I’m sorry to hear your frustrations and I hope you know that we are listening, and we hear you. The new Chicago office will be a chance for us to hit refresh and make sure everyone has what they need to be successful both in and outside the office. Some sales roles offer work from home privileges and others don't, it's a decision we've made as a leadership team based on our experiences. I aspire to have our team feel that they’re paid fairly and supported by their managers. If you’d ever like to chat about these concerns, I’d welcome the conversation.
      Viewing 739 - 741 of 1,113 Reviews
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      Glassdoor has 1,269 Glassdoor reviews submitted anonymously by Glassdoor employees. Read employee reviews and ratings on Glassdoor to decide if Glassdoor is right for you.