Glassdoor reviews

Pay and product! Pay: We gave what you said would work a try and even though personally I've been very successful, but I still see a lot of my peer's dejected and out. This "bonus" system is unfair and a way for the company to with hold money until the end of the year. Add to the fact that you can hit your annual number and still not make our lower than average OTE, not good. Majority of people still can't hit quota, unless we rob peter (next months pipeline) to pay paul, (whatever the gap is) and hurt pipeline. You can make good money here in the higher tiers ( but still be underpaid compared to other ENT roles), however, it will take a lot of time to get there even if you're good In the SMB teir since we a lot out of your control., and the org growing every year doesn't have numbers to a science. Company always listens and addresses items,, unless the focus groups aren't saying anything, a lot still needs to be fixed. Product: we've relied so much on our content we haven't done anything impactful. People are tired of posting jobs and hoping they get a good applicant, we should be doing more like our competition.

Working in Customer Services/Success, it is a huge recurring problem that changes with the website's features are not communicated to us, the workforce that faces customers and salespeople and account managers. Customer Success members are held accountable to customers, prospects and the salespeople who manage those accounts. When changes in website profile usability are made (from the front-end and back-end) the changes are almost never communicated with us. We look like absolute fools to our customers, unable to answer questions, because we don't know if the changes made are bugs/glitches or intentional changes. Then we wait on an answer from Engineering, reducing our productivity.