Glassdoor reviews

3.9

66% would recommend to a friend

(1,113 total reviews)
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Owen Humphries

84% approve of CEO

38% positive business outlook

Glassdoor has an employee rating of 3.9 out of 5 stars, based on 1,113 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Glassdoor employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.7 stars).

Reviews by job title

1K reviews
5.0
Aug 12, 2016
Recommend
CEO approval
Business Outlook

Pros

When I started here a few years ago, we were a scrappy startup, flying by the seat of our pants, growing like crazy, and moving a million miles an hour. It was fun, but it was a mess. As someone who cares deeply about the success of this company, and about our mission, I'm really glad to see us being more measured, judicious, organized, and efficient. Also, when I joined, the product vision was controlled by a clique of the "OG" leaders who had been with the company since the very early days. As we've grown up, we've hired more outsiders into product leadership roles, and developed more of a diversity of opinions. When this change started, people were scared. But it's clear that having more smart people collaborating is making us stronger and smarter and more creative. I've never been more excited about the stuff I'm working on here than I am right now, and I've never been more optimistic about Glassdoor's future.

Cons

The transition to being a grown-up company has been trying at times. Even though we're changing for the better, change is always hard. And some people are unhappy about it (click the "Ratings Trends" link next to the star rating above -- looks pretty bad these days). The real turbulence is happening in the sales org and not product/engineering, so I can't really speak to it. On the tech side, we're humming. But churn/turnover, and a small, vocal group of unhappy sales people does take a real toll on everyone's morale.

5.0
Apr 7, 2016

Growing pains mean you are growing and that's a good thing

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The people who work here are for the most part extremely smart, driven, and really care about the business. Their connection to the culture, leadership team, and our mission is clear and helps during those times when the hours are long and the work hard - which they can be in a rapidly As we evolve, the founders and executive leadership team have been humble enough to admit that they don't know everything, showing this most recently with the hire of several new exec leaders to round out the team. Work life balance and ease while at work (lunch every day, ridiculous snacks and drinks) are encouraged and at the individual team member level almost expected. Finally, openness and innovation are encouraged. We know that it takes a village and everyone needs to be thinking creatively about how we run our business to keep it moving at this pace.

Cons

We are growing and when there is immense growth, there are pains associated with becoming a 'grown up' company. Glassdoor is right in the middle of that right now. Leaders are doing their best in preparing for the change with changes to structure, processes, comp plans, etc but there is a subset of the team members who are still attached to the Glassdoor 2012 ways. Yes, the culture was great but evolution is needed to move to the next level. The legacy team member base tends to be entitled, putting in less hours, really not connecting to the new mission and goals, because they want to keep the company in its teens. When leadership makes a change that appears to be painful for team members, those people complain within the office, post on here and as a result things are changed to the 'softer, gentler' old way. We can't continue to grow where the squeaky wheel always gets the oil. Engineering resources are low - as is in most companies. We need a team of people who can fix customer bugs and continue to innovate. While our Engineers are smart and can execute, the product growth in to the Enterprise space has been slower because there just aren't enough of them to build. Salaries are lower than market. This is a known and was acceptable prior because many of those earlier team members got a bunch of equity and the perks were great. One of those perks is the perceived 'unlimited PTO' which is not really unlimited, it's Open with Manager discretion. This was misinterpreted by team members to mean all the vacation you could consume regardless of business impact. That's caused some concerns from the vantage point of keeping the business moving as quickly as possible. Lack of strong leadership led to this and now there's clean up involved to get everyone back on track.

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Glassdoor Response
10y
I agree with you 100% when you say, " We know that it takes a village and everyone needs to be thinking creatively about how we run our business to keep it moving at this pace." We are weathering an enormous amount of change. It's incredibly exciting. And it won't be without it's bumps. We're hiring and growing at an incredible pace. In the last few months we've opened new offices in Chicago, Dublin and London. To keep things moving smoothly, we need smart processes designed to support our momentum. To ensure our market leadership, we need employees who are fully committed, who come in everyday with big ideas and big ambitions and who are excited about what's ahead. It's going to be a wild ride. Thanks for being on this journey with us.
3.0
Feb 11, 2016

Sales... Going through some rocky times

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Glassdoor is an amazing organization that is going places. It is disrupting an industry that has been lacking innovation for years. The people are amazing, work culture is great, and the over all working environment is something all companies dream in achieving.

Cons

Read the reviews before this one. Glassdoor has an amazing culture where the people will become some of your best friends. The managers are here for you and will work as hard as possible in order to see you succeed. Unfortunately there is a little disconnect with upper management. When scaling a company, you need to figure out ways to cut costs and become profitable, that's a known factor. But, you don't necessarily do this by drastically lowering commission rates all at once, to the point where the new OTE seem unrealistic. You do this slowly or else you lose the driving force behind what makes your sales team operate; the though that you can make good money if you work hard. Suggestion for those thinking about joining the sales team: maybe wait for 6 months. Management is going to need to create a realistic comp plan that allows for contributors to make money. It will get done but may take some time. Maybe sit back and think about joining the back half of this year.

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Glassdoor Response
10y
Thank you for your feedback! This is exactly what we are doing now to ensure we've got the right plans in place for the next fiscal year.
Viewing 148 - 150 of 1,113 Reviews

Glassdoor has 1,268 Glassdoor reviews submitted anonymously by Glassdoor employees. Read employee reviews and ratings on Glassdoor to decide if Glassdoor is right for you.