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      Glassdoor

      Part of Indeed

      Engaged Employer

      Glassdoor reviews

      3.9

      66% would recommend to a friend

      (1,113 total reviews)
      avatar

      Owen Humphries

      84% approve of CEO

      38% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.2

      Work/Life balance

      4.1

      Culture & values

      4.1

      Compensation and benefits

      3.6

      Career opportunities

      3.5

      Senior management

      Glassdoor has an employee rating of 3.9 out of 5 stars, based on 1,113 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Glassdoor employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      3.0
      Aug 31, 2020

      Good, but there’s room to be better

      Customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The handling of COVID and our pivot to remote work was excellent. We had everything we needed to transition. Benefits and comp package are great, and lastly good people. I had two of the most wonderful managers you could ever ask for, fantastic sales partners and a supportive team. Everyone is also genuinely willing to help you succeed. Jacob, the VP of diversity and inclusion has made incredible strides within the company in a short amount of time. Though our diversity initiatives were late, the executive team truly cared and got behind the message. They want to learn and do better. Christian has gotten a lot of slack in these employee reviews due to the layoffs but he and his CHRO have good hearts and truly care about Glassdoor and every current and ex-employee.

      Cons

      The new strategy shift made career pathing within client success seem almost pointless. Also, Glassdoor is extremely late to the diversity and inclusion space. What makes it worse is that there are employees within the company who are not on board with expanding diversity initiatives and will openly make it known. As a Black employee it was honestly disheartening and hurtful to witness.

      2.0
      Aug 14, 2020

      A lack of transparency, Indeed.

      Senior customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people. Glassdoor hired some incredible people and my managers in customer success EMEA were the absolute finest managers I’ve had: open, transparent, supportive, had their team’s back every step of the way.

      Cons

      “I'm sorry to hear your feedback that you feel the recent layoffs were unexpected and a surprise” This is just an example of the responses I’ve read from the CEO and senior management to reviews left in recent weeks, after Glassdoor announced that 30% of their staff were made redundant. The responses also state that staff were warned in all hands about the negative impact to the business. I was one of those surprised and blindsided employees, but it’s interesting to see that myself and others like me should have apparently listened better in all hands meetings. This is a shame.

      avatar
      Glassdoor Response
      5y
      Dear Glassdoor CSM Thanks for taking the time to share your candid feedback and sorry it has taken me a while to reply. In my new role overseeing our international teams it’s informative (if not difficult) reading. While I’m still developing my understanding of the various issues, I don’t disagree that work is needed to up-level our EMEA organization. In some areas, there are initiatives underway tackling some of the issues you’ve raised. For example, we implemented new technology to streamline production of the Business Review and have been working towards optimizing this for EMEA-specific data. More product specific training is still needed, but we have launched an enablement program focused on building the next level of knowledge and skill in employer branding which rolls-out over the next couple quarters. In other areas, we still need to formulate a specific plan for how to ensure that you - and others - feel more supported and positive in relation to your experience at work (for example, improving work-life balance or reducing the volume of account transitions that happen each quarter). I hear your frustration in relation to the amount of change happening across the business and in particular, the speed with which we’re moving. Moving quickly makes change even harder and I realize that this creates difficulties for you and others which can be really frustrating. It’s true that slowing down could help us avoid some missteps, but introduces a different type of discomfort from supporting legacy processes and approaches for longer while trying to shift into a new motion. I do need to be better at anticipating and planning for change to ease some of the challenges for our teams going forward and I plan on broader consultation ahead of time to assist with this going forward. As we exit this quarter, I am hopeful that the completion of large components of our change effort will relieve a number of frustrations for you and others in EMEA. I’m committed to improving the experience of our teams in the region and believe we’ve made some important early steps towards improving communication, transparency and accountability that I hope you feel good about. There’s no question that we need high performers like you who care about making things better in order for us to reach our ambitious goals, so please know that these perspectives are valued. -Chris, VP Customer Success
      4.0
      Jul 17, 2020

      It's not the same company it was, but it's still a good place to work

      Customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Although a lot has changed this year and it has been and will be a huge challenge, there are still positives at Glassdoor. For my role I feel I am paid fairly and when we had a physical office in Dublin, I felt we were well taken care of in terms of the usual perks (office snacks, team nights out etc). Hopefully the company will find a way to continue that while we work from home for the foreseeable due to COVID-19. In the past I always felt that career opportunities were great at the company - I am unsure if this will continue, but hope it will. At the moment I feel that management and leadership are listening to what we have to say, and our opinions are being taken on board. Working from home has been great and the flexibility that the company has always shown in terms of time off is a huge positive. I am hoping we can continue to work from home on a permanent basis but that is still TBC. Overall I am still happy to be working for Glassdoor but there are huge challenges ahead.

      Cons

      Let's be honest, the slashing of around 55 jobs in Dublin and 300 globally was handled terribly. It felt like a house we had been building for years had just been hit by a bomb. The announcement was handled badly. We have preached transparency for years and at the moment when we needed it most, leadership failed. The reviews on this page from Dublin pre-March 2020 are now worthless as this is no longer the same company. It is a similar company, but definitely not the same one I have worked in for 4 years . The reorganisation has been a bit of a mess and I think it will be the same for the next 6-9 months. - I guess that is to be expected with such a large change in strategy. Unfortunately with the recent changes, we now have no high level leadership on the ground in EMEA and we have gone back to being led by the US. This did not work in the past, and it wont work going forward. We need someone with overall responsibility for the region to be actually in the region to deal with issues if / when they arise. With the reorganisation, the jobs we were previously doing have changed significantly, and to be honest a lot of us feel like we have been demoted (despite the company message that we have not).

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      Glassdoor has 1,269 Glassdoor reviews submitted anonymously by Glassdoor employees. Read employee reviews and ratings on Glassdoor to decide if Glassdoor is right for you.