Glassdoor reviews

Within the past year, the entire role of the CSM has changed for the worse. Stale product offerings that are hard to showcase ROI, also lead to redundant quarterly conversations with customers. Since CSMs are not trained consultants, it is very difficult to create change within customer base to showcase value of the products. Training for this is also very surface level, again we are not trained in Change Management or how to recreate and showcase a company's Employer Value Proposition. Depending on who your manager is can change your growth trajectory - some managers care and are highly involved in development whereas some take a back seat then come time for performance reviews, have no case to help you get promoted. Culture within the CS org is very negative due to the amount of change that has occurred within the past year. Everyone is burnt out and the employee engagement scores show how unhappy everyone is. Some true Glassdoor veterans have left the company and leadership doesn't bat an eye. In turn, they voice that if people want to go do less work at another company, then that's that person's problem. Leadership confuses being busy with mundane tasks with being challenged. Once you learn the talk tracks, the job can essentially be done with your eyes closed. Your day-to-day is full of deck making and calls which is easy but keeps you busy with the account load. There has been no real challenge to the role once you learn the basics.

I find that the cons fall under one main theme: Glassdoor is focused on the outcome goals but not building the appropriate foundations and process to get there. -Glassdoor made the decision to quickly cut its SMB business to integrate with sister company Indeed. Reductions in force often result in unexpected process and service disruption, but some of the gaps in regard to how current SMB customers would be serviced was a miss that should have been anticipated as part of the process - It has been widely known that Glassdoor significantly lagged in re: to D&I. The employee population asked leadership about the company's plan to address the fact that the team was very homogeneous. Action around D&I initiatives were slow until last summer's events. Since then, Glassdoor has moved towards very aggressive diverse hiring goals. While this is an amazing and needed outcome goal, without the right foundations in place, this can be perceived as a quota to meet vs. creating an inclusive environment where diverse talent can thrive -When it comes to building a team, Glassdoor would benefit from greater focus on coaching and development. In this area, there are two extremes: people with potential are at times pushed out rather than developed. Conversely, individuals who are not qualified for roles are given opportunities without having demonstrated the competencies required for the role