Google reviews

4.4

87% would recommend to a friend

(48,394 total reviews)
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Sundar Pichai

83% approve of CEO

81% positive business outlook

Google has an employee rating of 4.4 out of 5 stars, based on 48,394 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Google employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

48K reviews
4.0
Jun 23, 2022
Recommend
CEO approval
Business Outlook

Pros

I was a TSE at GCP. I have listed the pros and cons of the role below. As you can see, the cons outweigh the pros, which is why I left for a different role within Google. 1. Great way to get your foot in the door in Google. The interview process is relatively easy (compared to SWE) and they are hiring at a fast pace. (UPDATE - Recently there has been news that they are limiting hiring in the USA and have even let go of some employees) 2. Great way to learn how a growing Cloud enterprise operates. 3. Get the Google brand on your work experience.

Cons

1. Not really a technical role. You basically resolve customer issues. There is almost no coding. This is great for people who are not technically inclined but still want to get paid well for support work. But it drained me as I did not feel challenged and had nothing to actually learn as I believe that the only way to learn is to implement things. I am surprised by how many of my fellow TSEs (with MS degrees) were OK with this sort of work. 2. No opportunities to learn and grow by building a project from scratch. This may seem like a copy of the first point but it's not. Before joining Google Cloud, I had 4 years of experience as a Software Engineer and a Data Engineer at multiple companies. In all of them, you either had a new or relatively-new project that you got assigned to and you contributed to its development. Watching your project grow and get to production is an important part of being an engineer and why I love my line of work. But this is not possible when you are flooded with cases that you need to resolve. Google does allow 20% of your time to work on projects outside of your work, but unless you come up with an idea to benefit your own sub-organization (i.e. Cloud Support), you cannot really include that work in your year-end performance review. I am observing a pattern where GCP is focussing more on hiring interns straight out of college. The good thing is that it prevents them from hiring experienced over-qualified engineers for support work. The bad thing is that many new engineering graduates will accept the fact that solving customer cases is true engineering work and will never venture outside of this proverbial well. 3. Lot of churn in employees. Based on the above 2 points, employees are dissatisfied. I have seen quite a few people either leave Google or move to a different role after less than 2 years. This reinforces my belief that I am not the only one who feels the same way about this role. This is even true even for senior leadership. During my time working there, I saw a lot of changes in the leadership structure. 4. Customers are not the most patient people in the world. This is especially true when they are facing an issue and they have asked you to resolve it. I had a particularly bad experience when on a customer call, the customer talked to me like I was a waiter who had made a mistake with his order. Not all customers are like this, but it takes only one to make you rethink your career choices.

3.0
Sep 15, 2021
Recommend
CEO approval
Business Outlook

Pros

Google has an awesome company culture and perks. Culture: management is accessible, your voice can be heard at team meetings and even all-hands meetings, people respect you, and I always felt cared about as a person. Perks: I thoroughly enjoyed the free breakfast/lunch/dinner, baristas, gym, commuter bus, and subsidized massages.

Cons

Google has to make some serious changes to improve its performance management and promotion processes. Called "Perf", it's a twice a year process that managers and staff alike despise because it takes up enormous amounts of time and results in questionable promotion decisions. In Finance, approximately 10% of the team can get promoted in any given Perf cycle and there are only two per year. I recommend learning about Google's internal level system during the hiring process and asking what level your role is before you accept the job offer. Talk to a friend or contact and see if the leveling of your role is reasonable to start with. I was hired at too low of a level and then slow (3 years) to reach my first promotion. Finance Levels at Google (rough work experience required): L3 Financial Analyst (1-2 years) L4 Financial Analyst (2-4 years) L5 Senior Financial Analyst (4-6 years) L6 Finance Manager (6-8 years) L7 & L7.5 Senior Finance Manager (8+) L8 Finance Director (12+) L5 is the terminal level for many Finance employees. It's extremely difficult to get into management. L6 and above are very political promotions. For promotions at levels 3-5, they are largely time-based (2 years on average for L3/L4, 3 years for L5). Super strong performers do not get promoted more quickly, contrary to what Google claims. While total compensation (salary + 15% bonus + equity) is often competitive, the salary component is quite low and makes it hard to afford the SF Bay Area cost of living, especially in your first year before you get a bonus and before any of your equity vests.

3.0
Feb 16, 2021
Recommend
CEO approval
Business Outlook

Pros

- work at a tech company and enjoy most of the benefits (if you can work It into your schedule) - freedom in day to day work (*very team dependent) - health insurance

Cons

- very low pay for the area - my recruiter literally told me my offer was considered "below a livable wage in the bay area", however I also had no room to negotiate based on experience ..lesson learned! - unfair / biased hiring practices - theres at least one lawsuit in recent years alleging unequal pay between male and female teachers. I can confirm I knew of at least 1 male teacher who was hired as a level II when every female teacher I knew had been told by their recruiter they *must* start as a level I regardless of education or experience. I knew of at least one peer with a Masters who had to start as a level I - $16/hr. I am confident the male teacher did not have the same level of experience. - unfair promotions - all about who you are friends with. if your team is a sinking ship you will likely go down with them at performance time regardless of your own individual performance - HIGH attrition due to all of the above. constantly understaffed and making huge crazy sacrifices to stay in ratio - used to give stock options at hire - took them away without telling the population. huge uproar when everyone found out, followed by walk out protest and calls for raising base pay based on market standards. told by google leadership "we know educators being underpaid is a problem, but Google is not going to focus on that right now" - few growth opportunities - only 3 levels of teacher when I was there in 2017, otherwise like a handful of operations and leadership positions. - base pay is bad but promotion compensation was worse, a slap in the face. when I was promoted from a level I to level II teacher (the 2nd of 3 levels I could aspire to, remember) my raise was literally less than a dollar + a few stock thank god, and my manager actually acted like It was a big deal. I cant really blame her, knowing now how some companies manage promotions and $$ when It comes down to It, but that was just insulting..for the both of us. not unusual for educators, especially in preschool, but Google sets their own standard high and when a company is always preaching how "employee first" they are you kind of get to hold them accountable to it in practice.

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