H&M reviews

3.5

61% would recommend to a friend

(17,375 total reviews)
avatar

Daniel Erver

62% approve of CEO

46% positive business outlook

H&M has an employee rating of 3.5 out of 5 stars, based on 17,375 company reviews on Glassdoor which indicates that most employees have a good working experience there. The H&M employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

17K reviews
2.0
Jan 12, 2018
Recommend
CEO approval
Business Outlook

Pros

Discount 25% Progression Great experience as a lot of tasks are completed by management in store

Cons

A lot of favouritism Lack of hours for staff Horrific pay for management compared to competitors Minimal work life balance Very high expectation on such low hours

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H&M Response
8y
Thanks for leaving a review with us. We are happy you value our fantastic treat of 25% off across all our brands. We're glad H&M is a place you can use your entrepreneurial spirit, develop yourself and progress… We truly believe that when you grow, we grow. We do know that our fast-paced environment can sometimes be intense and the resources in store can sometimes feel challenging to achieve our common goals. We are sorry that you feel you have experienced some favoritism in your store. We believe in fairness, equality and transparency for all our employees; we encourage our teams to discuss openly any problem they may have with their managers and see how they can best support them, in line with our values and global leadership expectations. Thanks again for sharing your experience at H&M and thoughts on where we can improve.
2.0
Jan 3, 2018

Downhill in the last year

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Friendly staff Good progression Discount

Cons

The tension when some members of area team arrive in store can be intense. They are not there day in, day out and don't see how hard things are in current climate with lack of staff hours/ extremely high work load/ more demanding customers. Their feedback can be rude and intimidating and no answer as to why things aren't done 100% is good enough. Shops working with minimum staff still being told to cut hours, forcing people to take holidays but also leaving way too much for the other staff to carry. Definitely an air of favoritism when it comes to higher positions, more about who you know not what you know. Wages are far too low for the work load of Visuals, they pretty much run the shop on less money then the other managers when the other managers can get away with doing very little in some stores. No paid over time and no bonus, or even a thank you most days. Work life balance is not really a thing, long days, long travel and over time all add up to feeling burnt out and demotivated. You can be moved store with no real choice in the matter, saying no is not made feel like an option.

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H&M Response
8y
Dear Sender. We are sorry to hear that you have been experiencing some problems in your employment with H&M. We take any complaints of this nature very seriously and would urge you to follow the company grievance procedure which can be found in your company handbook in order for the matter to be fully investigated. We hope we can work together to resolve this matter. Kind Regards H&M
1.0
Jul 16, 2015
Recommend
CEO approval
Business Outlook

Pros

International company with great products and possibility to work abroad. Many nice colleagues but unfortunately very few nice manager (even though they exist).

Cons

Terrible management and culture. No transparency and very political. When offered a new position threats are often made if you, as an example, want to negotiate you salary. I left the company because of the threats that I experienced at two different departments. Salary is not competitive at all and threats are used to scare employees not to negotiate. If you want to apply for a new job within the company one has to tell ones manager. If you are unlucky your manager might turn against you and lie about you internally. This has happened to two of my old colleagues, both had to leave the company because of this. Managers bullying employees is common and HR are not to trust. Prestige is what drives the management, not the passion for developing people and the company. H&M has a great reputation because of the huge amount of marketing they spend in promoting themselves as employers and many employees are very young and have only worked at H&M so they don't have anything to compare the company with. If you are fine with smiling and saying yes to everything this is the company for you.

Viewing 31 - 33 of 17,375 Reviews

Glassdoor has 21,515 H&M reviews submitted anonymously by H&M employees. Read employee reviews and ratings on Glassdoor to decide if H&M is right for you.