After a brief overview of the job in a classroom, you are shot out of a cannon and sent off running without mentoring or instructions on the nuts and bolts of the job, at least at the Orange Park PAS: thus inefficiencies and errors abound, but managements throws the employees under the bus.
And nobody seems to care.
Not an employee-oriented company at all, just production based. Morale is low. If the job market were stable, they would have a lot of empty cubicles.
Nepotism is a big problem with unqualified people getting jobs and promotions because of who they know, and some of those people are troublemakers, because they think they have the clout to get away with anything.
It is obvious that managers are not hiring the experienced worker, if they can find unqualified bodies to work for low wages. I have seen managers make life difficult for some of the long-term, experienced workers in order to get them to resign. One manager stated to me, "we want to do away with the old school." The "old school" is what's keeping the department afloat!!!
There are valid reasons why patients give HCA a low score. At the Shared Services, business is based on production alone, patients are not valued or even seen as the customers, despite the lip service from managers to the contrary, it just isn't happening here.
One good note: I did train at the hospital facilities for a few days, and it seemed to be a lot better there with supervisors that the employees raved about. People who have worked at both, tell me they definitely prefer the hospital setting, where it is more care-based for both patients and staff and there is a team mentality, but they want to leave the Scheduling/Insurance Verification Dept.
