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      HSBC

      Engaged Employer

      HSBC Customer Service Representative CSR reviews

      3.9

      71% would recommend to a friend

      (61 total reviews)
      avatar

      Georges Elhedery

      60% approve of CEO

      53% positive business outlook

      Ratings by demographic groups

      Customer Service Representative (CSR) employees have rated HSBC with 3.9 out of 5 stars, based on 61 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. HSBC is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Finanzen industry (3.7 stars).

      Reviews by job title

      61 reviews
      2.0
      Feb 5, 2022

      Everything was a facade

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Wfh since pandemic started. Nice office.

      Cons

      Integrity is lacking in managers and support staff. To pass their team, they cherry pick calls. Putting a premium on customer service quality is not a priority. Expect to wear a variety of hats at the same time. Don't be satisfied with a raise in your income. They'll make sure your workload exceeds your pay. Managers aren't all the same way when it comes to being competitive. Because of politics, they have their positions.

      Viewing 43 - 45 of 61 Reviews
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      HSBC reviewsHSBC Customer Service Representative (CSR) reviews

      Glassdoor has 36,738 HSBC reviews submitted anonymously by HSBC employees. Read employee reviews and ratings on Glassdoor to decide if HSBC is right for you.