HSBC reviews

-Standards lag behind peers. -Decades-old issues continue to be band-aided instead of addressed head-on and in a sustainable manner. -Old school emphasis on working hard instead of working smarter -Overpromising and underdelivering on efficiency initiatives -Offshoring used as a Swiss-Army knife for cost issues (see above re: band-aid approach) -Difficult to perform role without major compromise as administrative tasks consume large part of nearly all roles; little done to help employees day-to-day over last 5 years despite lagging pulse surveys. -Longstanding RACI issues in roles, regardless of business, result in many with a desire to and/or a track record of expertise in pushing improvement wearing hats extending well beyond intended scope of role. -Executive management dated in terms of philosophy and management style. -Strategy of nearly all the "eggs in one basket" re: Asia profitable, but, obviously quite risky and creating resentment amongst Asian stakeholders (leading to largest Asian shareholder to propose breaking up the firm which sent the Board on a charm offensive to assuage concerns and sway the vote). -Frenzied, unfocused environment (which can be said about the last firm that's convinced it can do everything its peers divested from years ago due to risk, profitability, sustainability, etc.) -Higher than average voluntary attrition and targeted reductions skewed toward higher performers creating challenging headwinds. -Executive management and messaging re: Russian assets (HSBC Bank (RR)) bordered on misinformation, but, at least payments finally stopped on 08SEP2023 (see points re: management above) when it truly became unsustainable from a profitability perspective.

- Management is terrible, they treat the Content management team from India as the labor class. They are unapologetic for their behavior and wrong decisions, which is again very unprofessional. - Manager portraying false team image in front of the clients and the management. - The team does not follow any specific guidelines to work, management just keeps on changing the rules according to what they wish without consulting the team members. - Calling team members on personal phones for a favor or during nonoffice hours is also unprofessional