Is HSBC a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at HSBC have rated their employer with 3.9 out of 5 stars in 61 Glassdoor reviews. This is a higher than average score with the overall rating of HSBC employees being 3.8 out of 5 stars. Search open Customer Service Representative CSR Jobs at HSBC now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at HSBC .

Does HSBC pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at HSBC with 4.1 out of 5 stars based on 61 anonymously submitted employee reviews. This is 10.3% better than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at HSBC.

What are the top reviewed jobs at HSBC?

Analyst (970) , Manager (866) , Assistant Manager (741) , Software Engineer (723) , Business Analyst (563) , Customer Service Representative (501) , Relationship Manager (448) , Project Manager (446) , Vice President (442) , Intern (439) , Senior Software Engineer (389) , Associate (378) , Personal Banker (352) , Senior Manager (277) , Director (246)

What are the pros of working at HSBC according to real employee reviews?

"Good for work life balance and a stable job with more than average growth when compared to peer organisation" ((in 2707 reviews)); "good benefits and they encourage you to explore and try things that you are interested at" ((in 1904 reviews)); "HSBC tries hard to create a good culture but this varies widely across the organisation." ((in 1685 reviews)); "People there are nice and easy" ((in 1465 reviews)); "My colleagues that I worked with are nice and easy to work with" ((in 862 reviews))

What are the cons of working at HSBC according to real employee reviews?

"Low salary and bonuses with high sales expectation regardless of which demographic you live in." ((in 1110 reviews)); "Poor management and lack of empathy" ((in 942 reviews)); "Pay is low and not competitive with market with little bonus despite sg market doing well." ((in 751 reviews)); "Bad manager and sortable due to" ((in 436 reviews)); "working late hours is common" ((in 384 reviews))

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HSBC

HSBC Customer Service Representative CSR reviews

3.9

71% would recommend to a friend

(61 total reviews)

Georges Elhedery

60% approve of CEO

53% positive business outlook

Ratings by category

4.4

Culture & values

4.4

Senior management

4.3

Diversity & inclusion

4.1

Compensation and benefits

4.0

Work/Life balance

3.7

Career opportunities

Customer Service Representative (CSR) employees have rated HSBC with 3.9 out of 5 stars, based on 61 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. HSBC is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Finanzen industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

61 reviews

5.0

Apr 26, 2024

Great place ti work

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

The work setting is convenient since its a hybrid set up

Cons

Cant think of any. During my stat with the company, I can really feel how they value each and everyone as a contributor fo the company success.

2.0

Apr 5, 2024

Little to no training

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Nice managers, created a friendly work environment

Cons

Little to no real training for CSR's, became very frustrating and ultimately had me resigning the position.

4.0

Mar 9, 2024

salary

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

holidays, learning, valuable experience, flexibility, employee support

Cons

It could be demanding and unpredictable at times

Viewing 19 - 21 of 61 Reviews

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HSBC Customer Service Representative CSR reviews

Ratings by category

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Great place ti work

Little to no training

salary

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