Pros
The Software Support Department (HSPS) is a great environment. It felt very much like a family they ALWAYS go above and beyond to make sure you feel appreciated. The best job I ever had, to bad I had to move to another state.
Cons
There is the normal separation between software support and development. Sometimes things are released before enough testing and notification to support is given. Also, the great environment is probably the reason why they have such a high retention rate. But, the pay rate is very low when compared to similar positions with other companies. They start at about $11.50 per hour. This was about a $4 dollar pay cut when I started that I could never do now. But I eventually got to $18 per hour. But, that rate is limited to a small team of people, $16 to $17 per hour is very possible within 3 years if you diligently apply yourself.
