Hopper reviews

1. Management is rampant with toxic bullies and only cares about short-term revenue gains. Seriously, just have a friend whose opinion you trust use the app to research and book some form of travel before you join. Upper management can and will abruptly change your team's priorities if a cow farts in Kansas. 2. Lots of sycophants. Look that up if you don't know what it is. 3. Bloated tech and legacy code, due to prioritizing immediately needed quick hits over sensible long-term roadmaps with ample time for good engineering and code review. Why does this happen? See Point 1. 4. Stole Amazon's culture and leadership principles, but only selectively employs them when its convenient. Claims "leaders are right, a lot", but when leaders are wrong, they just fire all the underlings. Only ICs are expected to truly admit "ownership" over their mistakes. 5. Seeing good teammates get fired, often, for no compelling reason, with no warning to other teammates who might rely on them. 6. Remote work-life balance isn't well-enforced. On-call is frustrating. Unlimited PTO is just a way to not have to pay you out for what would usually be accrued time off. 7. Long tenure employees aren't necessarily the most reasonable bunch. Think about Points 1-5. If you experience all that, and stick it out, what kind of person does that then select for? Flip side of this is favoritism can work in your favor if someone with tenure likes you, and that then shields some of the BS from up top. 8. Pressure to sometimes do wrong by the customer to make more money. Have a moral compass. 9. Product (Management) is king. Devs have often made product suggestions, based on their own experience and user feedback in company Slack channels. We often don't get taken seriously, even though we work and use the product all the time. C-suite or other upper management (See Point 2) usually jumps in and bullies those who speak up. Customer Support Agents have to clean up the mess of a convoluted ever-changing user experience. C-suite will never admit to being wrong. Data is used to support their pre-existing narrative and world view, but not to call it into question. 10. Graphic Design is used to cover up the above. The bunnies are cute and friendly. Hopper's culture and product is not. 11. Lack of diversity. Customer Support Agents are the most diverse part of the company. This leads to lack of intellectual diversity, creating echo chambers that result in the issues above.

Employees deserve a work environment that values their contributions and treats them with respect. Unfortunately, my experience at Hopper has been far from satisfactory. I was tasked with promoting Hopper as an employer of choice, yet I found myself excluded from participating in the benefits of equity and salary increases. This discrepancy left me feeling undervalued and disengaged. Moreover, the behavior of certain managers at Hopper has been deeply concerning. These individuals exhibit a superiority complex and regularly engage in obvious microaggressions. Such behavior creates a toxic work environment that undermines employee morale and well-being. It is disheartening to witness discrimination and disrespect within the company, especially when it goes unaddressed by the leadership. Hopper lacks a cohesive company culture. Its values are a carbon copy of Amazon's, lacking originality and failing to create a unique identity. This lack of a distinct culture leaves employees feeling disconnected and without a sense of belonging. Furthermore, the relentless emphasis on individual performance. Instead of fostering collaboration and support, it breeds a cutthroat environment. To improve employee satisfaction and create a more positive workplace, Hopper must address these issues urgently. All employees should be given the opportunity to participate in equity programs and receive fair and competitive compensation. Management should undergo training to foster respectful behavior and be held accountable for their actions. Additionally, Hopper needs to invest in developing an authentic company culture that promotes employee engagement and a shared sense of purpose. .