Is IBM a good company to work for as a Systems Support Representative?

Systems Support Representative professionals working at IBM have rated their employer with 4.0 out of 5 stars in 1,424 Glassdoor reviews. This is a higher than average score with the overall rating of IBM employees being 3.9 out of 5 stars. Search open Systems Support Representative Jobs at IBM now and start preparing for your job interview by browsing frequently asked Systems Support Representative interview questions at IBM .

Does IBM pay Systems Support Representative employees well?

Systems Support Representative professionals rate their compensation and benefits at IBM with 3.5 out of 5 stars based on 1,424 anonymously submitted employee reviews. This is 2.8% worse than the company average rating for salary and benefits. Find out more about Systems Support Representative salaries at IBM.

What are the top reviewed jobs at IBM?

Software Engineer (4346) , Applications Developer (2909) , Software Developer (2420) , Project Manager (2322) , Senior Software Engineer (2036) , Senior Consultant (1846) , Consultant (1844) , IT Specialist (1112) , Application Developer (1105) , Associate Systems Engineer (1030) , Business Analyst (1025) , Systems Engineer (871) , Manager (850) , Managing Consultant (847) , Intern (824)

What are the pros of working at IBM according to real employee reviews?

"Good work life balance and good to be able to work from home although that’s often at the discretion of your manager" ((in 10973 reviews)); "The people are great and the Extreme Blue program was excellent for learning principles of product design." ((in 4997 reviews)); "Flexible timings and work from home option(i gotta laptop thats why i enjoy this privilege)" ((in 4352 reviews)); "1. Extremely good work culture 2. Packages are good 3. Direct contact to senior level employees" ((in 3400 reviews)); "Good benefits; IBM prides itself on being a leader in Healthcare Benefits and incentives for healthy living." ((in 3381 reviews))

What are the cons of working at IBM according to real employee reviews?

"Low salary and the increment was less than 2% even top performer unless you got band promotion" ((in 5425 reviews)); "• Hard to get a promotion unless you have a good manager that is respected and fights for you" ((in 2176 reviews)); "The pay is low and not much hope it will get better even through hard work and delivering results" ((in 1996 reviews)); "No Salary hike.No On site opportunity.Very few are lucky getting visas and traveled to on" ((in 1746 reviews)); "Poor leadership: One senior exec's ego is much larger than his brain; no longer values employees." ((in 620 reviews))

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IBM Systems Support Representative reviews

4.0

84% would recommend to a friend

(1,424 total reviews)

Arvind Krishna

90% approve of CEO

76% positive business outlook

Ratings by category

4.2

Culture & values

4.2

Diversity & inclusion

4.1

Work/Life balance

4.0

Career opportunities

3.7

Senior management

3.5

Compensation and benefits

Systems Support Representative employees have rated IBM with 4.0 out of 5 stars, based on 1,424 company reviews on Glassdoor. This indicates that most Systems Support Representative professionals have a good working experience there. IBM is rated in line with the average (within 1 standard deviation) by Systems Support Representative professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

3.0

Mar 28, 2026

Flexibility and teamwork offset by outdated technologies

Systems administrator

Recommend

CEO approval

Business Outlook

Pros

Flexbility Work life balance Teamwork

Cons

Old technologies Not well thought procedures

5.0

Mar 15, 2026

Wide range of training and advancement opportunities

Systems administrator

Recommend

CEO approval

Business Outlook

Pros

Working at IBM provided many training and growth opportunities, with access to cutting-edge technologies and a collaborative environment that encouraged knowledge sharing. The company offered stability, strong corporate benefits, and exposure to global projects, which made the experience valuable for professional development and career advancement.

Cons

On the other hand, the organization’s large size often led to bureaucratic processes and slow decision-making. The hierarchical structure could make communication less agile, and the heavy administrative workload sometimes took time away from technical tasks. Flexibility varied across teams, and standing out in such a competitive environment required continuous effort. 👉 This format is exactly how Glassdoor reviews are usually structured. Would you like me to also craft a headline in English (one short sentence) that summarizes your overall impression, so you can use it directly in a review?

5.0

Mar 13, 2026

good experience

Systems analyst

Recommend

CEO approval

Business Outlook

Pros

IBM gave a great chance to explore the IT field as a fresher

Cons

All good to be a IBMer

Viewing 4 - 6 of 1,424 Reviews

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IBM Systems Support Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Flexibility and teamwork offset by outdated technologies

Wide range of training and advancement opportunities

good experience

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