IBM Systems Support Representative reviews

4.0

84% would recommend to a friend

(1,424 total reviews)
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Arvind Krishna

90% approve of CEO

76% positive business outlook

Systems Support Representative employees have rated IBM with 4.0 out of 5 stars, based on 1,424 company reviews on Glassdoor. This indicates that most Systems Support Representative professionals have a good working experience there. IBM is rated in line with the average (within 1 standard deviation) by Systems Support Representative professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

1K reviews
3.0
Apr 26, 2011
Recommend
CEO approval
Business Outlook

Pros

Brand name 1. Flexible working hours, work from home facility 2. Shift allowances. 3. Learn various IT processes 4. Many training programs (Softskill, technical, processes) held where you can grow in both the directions, vertical as well as horizontal. 5. No politics I’ve noticed in my journey so far. 6. You get exposure to work on large scale projects 7. I would say very good onsite chances if you show loyalty to management.

Cons

1. Work/Life -> depends if you have relaxed stuff then okay (3/4 months out of 12 months) but most of the time you spend doing late night 2. You usually spend time in attending various un-necessary meetings rather then focusing on the actual work. 3. Processes make your grow limited since for the maintenance and enhancement work you spend 60-70% of the time in documentation and very less in implementation hence you end up in doing late night work. 4. Although the fixes/patches are simple, you forcefully asked to go with the processes which takes huge time and end up in client not satisfied. 5. Frankly speaking here you get horizontal growth in leading the team, direct client interactions etc but very much lack in the vertical where most of the chances are you lose all your technical ability. 6. After all the salary usually very less compare to service based industries. No doubt if you are hired then you get very good CTC but company does not follow strategy to retain critical resources. 7. When you get a chance for onsite, its like you go for your own since all the approvals, travel/hotel bookings you have to do your own. The same I have come to know from the competitor organization (from colleague) where there the processes are quite smooth and in favor of employees.

2.0
Mar 25, 2011
Recommend
CEO approval
Business Outlook

Pros

vacation time and benefits for FTE's - Pay is decent for about 30% of the consultants; others are grossly underpaid for "temp" work. Worse for FTE's who have suffered a 15% + loss and no raises in the past few years...This was suppose to be the Positively spun section, hmmm, sorry!

Cons

Lack of stability, expensive benefits; your job could be eliminated or RA'd to a consultant here or in another country.

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