Is IBM a good company to work for as a Systems Support Representative?

Systems Support Representative professionals working at IBM have rated their employer with 4.1 out of 5 stars in 2,009 Glassdoor reviews. This is a higher than average score with the overall rating of IBM employees being 3.9 out of 5 stars. Search open Systems Support Representative Jobs at IBM now and start preparing for your job interview by browsing frequently asked Systems Support Representative interview questions at IBM .

Does IBM pay Systems Support Representative employees well?

Systems Support Representative professionals rate their compensation and benefits at IBM with 3.8 out of 5 stars based on 2,009 anonymously submitted employee reviews. This is 5.4% better than the company average rating for salary and benefits. Find out more about Systems Support Representative salaries at IBM.

What are the top reviewed jobs at IBM?

Software Engineer (4346) , Applications Developer (2909) , Software Developer (2420) , Project Manager (2322) , Senior Software Engineer (2036) , Senior Consultant (1846) , Consultant (1844) , IT Specialist (1112) , Application Developer (1105) , Associate Systems Engineer (1030) , Business Analyst (1025) , Systems Engineer (871) , Manager (850) , Managing Consultant (847) , Intern (823)

What are the pros of working at IBM according to real employee reviews?

"Good work life balance and good to be able to work from home although that’s often at the discretion of your manager" ((in 11024 reviews)); "The people are great and the Extreme Blue program was excellent for learning principles of product design." ((in 4994 reviews)); "IBM Canada provides flexible work hours and one can work from home almost all the time." ((in 4351 reviews)); "1. Extremely good work culture 2. Packages are good 3. Direct contact to senior level employees" ((in 3396 reviews)); "Good benefits; IBM prides itself on being a leader in Healthcare Benefits and incentives for healthy living." ((in 3327 reviews))

What are the cons of working at IBM according to real employee reviews?

"Low salary and the increment was less than 2% even top performer unless you got band promotion" ((in 5427 reviews)); "• Hard to get a promotion unless you have a good manager that is respected and fights for you" ((in 2180 reviews)); "The pay is low and not much hope it will get better even through hard work and delivering results" ((in 2008 reviews)); "No Salary hike.No On site opportunity.Very few are lucky getting visas and traveled to on" ((in 1778 reviews)); "Poor Leadership; Weak Execution; Benefits to employees are getting worse; Money spent on dividends instead of R&D." ((in 615 reviews))

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IBM Systems Support Representative reviews

4.1

85% would recommend to a friend

(2,009 total reviews)

Arvind Krishna

91% approve of CEO

81% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.3

Culture & values

4.3

Work/Life balance

4.1

Career opportunities

3.8

Compensation and benefits

3.7

Senior management

Systems Support Representative employees have rated IBM with 4.1 out of 5 stars, based on 2,009 company reviews on Glassdoor. This indicates that most Systems Support Representative professionals have an excellent working experience there. IBM is rated in line with the average (within 1 standard deviation) by Systems Support Representative professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

4.0

Nov 12, 2025

Good work culture

Associate systems engineer

Recommend

CEO approval

Business Outlook

Pros

Flexible Good for freshers Upskilling Growth oriented

Cons

Client first Long working hours for some clients

3.0

Oct 25, 2025

Company is good for freshers and exp

Systems administrator

Recommend

CEO approval

Business Outlook

Pros

Nothing as I can see

Cons

No salary hike ..no hikes every year

5.0

Oct 15, 2025

Best place to work

Senior systems engineer

Recommend

CEO approval

Business Outlook

Pros

Nice place to work, good environment, supporting mgmt

Cons

No cons yet.yearly hike needs to increase

Viewing 16 - 18 of 2,009 Reviews

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IBM Systems Support Representative reviews

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