IBM Hardware Support Engineer reviews

4.0

77% would recommend to a friend

(132 total reviews)
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Arvind Krishna

99% approve of CEO

97% positive business outlook

Hardware Support Engineer employees have rated IBM with 4.0 out of 5 stars, based on 132 company reviews on Glassdoor. This indicates that most Hardware Support Engineer professionals have a good working experience there. IBM is rated in line with the average (within 1 standard deviation) by Hardware Support Engineer professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

132 reviews
1.0
Dec 30, 2008
Recommend
CEO approval
Business Outlook

Pros

Great place to learn from others

Cons

Focus is given to those who only exist to contribute to IBM, without regards for any personal life. In other words while IBM touts "work/life balance" as being important, it actually encourages an "all work / no personal llfe" atmosphere. The moment a person realizes that they need to slow down and re-claim their personal life, IBM loses interest in that person and labels them as "making too much money...", hoping that the person will eventually get frustrated from a lack of forward financial progress, and simply quit. Alternatively, if the person doesn't quit, they get laid off.

2.0
Dec 15, 2008
Recommend
CEO approval
Business Outlook

Pros

Management supports working from home. Good group of people to work with.

Cons

Frequent layoffs. Gradual shift of workers from US to India. Understaffed for amount of work. Poor communication from project managers. Unreasonable project schedules that have just become a joke. No sense of big picture, everything is week to week survival. Upper management seems to be only concerned with profit and their stock options. Difficult to see where you fit in such a large corporation. Can easily have first line manager be in some other geography hundreds of miles away. Working remotely from the main group can leave workers feeling isolated and lost.

2.0
Nov 18, 2008
Recommend
CEO approval
Business Outlook

Pros

Good Pay, some flexibility... really depends if you work in Hardware or Software. Payscale is good compared to other companies at least in Austin

Cons

off shoring, complex management system. Likes to make everything single thing way too complicated. Management does not value employee loyalty and experience... if they don't need you, then you are out. management keeps changing often. Its hard to focus when you management keeps on re organizing every 4 - 6 months. By the time you get comfortable working with one manager, you have another manager and his style to adapt to. Employee morale is also low because of this.

Viewing 118 - 120 of 132 Reviews

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