IBM reviews

Years of poor results, layoffs and not valuing employees has resulted in a negative culture. The environment is challenging as there is lack of trust and politics as people fight to keep their jobs. There is a lack of respect for experience at IBM and many people are new/limited experience with a huge learning curve. One of the main benefits of working at IBM was the work/life balance due to the flexibility to work from home. That has now been taken away with co-location. Even if you don't have to move, people have long commutes most days which adds to an already long and stressful workday.

Everything else. Coworkers all don't care, very few people actually have good customer service skills, customers complain about the product being garbage, management is complete garbage and not helpful at all, management also is shady that if there's a possible severe issue they have you lie to customers and stall on getting the issue fixed, level 2 just leaves customers hanging on the line while they go home, expectations are way to high and they know it just won't do anything about it, terrible hours, few people care about getting to the resolution in a timely manner, engineering/programmers are evil and don't do their job properly, unprofessionalism in the workplace is not a priority for management, and widespread intimidation and bullying is in full swing at merge.