IBM Customer Service Representative CSR reviews

3.6

98% would recommend to a friend

(18 total reviews)
avatar

Arvind Krishna

96% approve of CEO

11% positive business outlook

Customer Service Representative (CSR) employees have rated IBM with 3.6 out of 5 stars, based on 18 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. IBM is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

18 reviews
2.0
Dec 11, 2023
Recommend
CEO approval
Business Outlook

Pros

The market is downsizing in asia region. No opportunities to learn or develop yourself.

Cons

Benefit for traditional holidays, accomodations

5.0
Oct 18, 2022
Recommend
CEO approval
Business Outlook

Pros

welcoming and inclusive environment, good benefits, culture of recognitions, opportunity to develop yourself

Cons

It's not a cons, but it's important to know that each department at IBM is very different than other, so It's hard to define and rate IBM just as one company

Viewing 7 - 9 of 18 Reviews

Glassdoor has 131,708 IBM reviews submitted anonymously by IBM employees. Read employee reviews and ratings on Glassdoor to decide if IBM is right for you.