IBM System Service Representative reviews

4.1

73% would recommend to a friend

(249 total reviews)
avatar

Arvind Krishna

84% approve of CEO

86% positive business outlook

System Service Representative employees have rated IBM with 4.1 out of 5 stars, based on 249 company reviews on Glassdoor. This indicates that most System Service Representative professionals have an excellent working experience there. IBM is rated in line with the average (within 1 standard deviation) by System Service Representative professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

249 reviews
1.0
Aug 29, 2016
Recommend
CEO approval
Business Outlook

Pros

You get to put IBM on your resume. They do train you, but what's the point? They treat you like nothing afterwards. So, you start looking. We have lost so many people in the past two years, because they were unhappy, that our department is in shambles.

Cons

Management from the CEO down sucks. They will literally send people who are loyal employees overseas, have them train their replacements, then fire them. One of the most unethical companies I know. They have done away with so many things that once made this company THE place to work. Sad, because they make plenty of money and could treat their employees right. Instead they don't even call them people or employees, they call us resources. That's all you are here. A resource. The CEO obviously doesn't care about us, she lays off thousands, and then doesn't see any problem with collecting a $4.5M bonus. She took that money after 15 straight months of declining revenue.. shameful.

5.0
Jul 25, 2016
Recommend
CEO approval
Business Outlook

Pros

IBM has a fantastic education system to learn about the various products, centered in beautiful Boulder, Colorado. I learned more from IBM than I would have at a school.

Cons

As with all IT jobs, late night emergency work can't be avoided. Not specific to IBM, but it is my least favorite part of the job.

Viewing 229 - 231 of 249 Reviews

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