They have a very long training 90-day training period where the first week is filled with meetings with a trainer that is appointed to you and then you're left alone to essentially teach yourself from resources they give to you. Which would be ok if every process wasn't extremely complex and situational. If you express concern at the lack of guidance you're spoken down to and made to feel like it's your fault that you can't "keep up" instead of having someone sit with you, they have a trainer pop in for 20 minutes a day or someone to speak to you over teams to give you your daily assignment of working on other CSR's workloads who are too bogged down with an insanely heavy workload to the point where they can't do their job accurately (add accurate notes to customers accounts or record what's already been done with the order so efforts aren't doubled up) guess what, trainees are expected to fill in the gaps and do that work for them that they're unable to do because everyone is overworked. We're told my management and HR that if we have an issue to bring it to them but every experience I've had with them has said otherwise. The 2nd week of training my trainer walked into a discussion where the whole group was expressing their concerns over the training process and I started asking questions about our training and was talked down to and belittled. I apologized to the trainer because I wanted to smooth things over and felt I may have overreacted (upon reflection, I was appropriately baffled) but walked into her having a conference with another trainer about me. Next day, guess what, I had a "check up" with another trainer where the synopsis was basically we're right, you're wrong. She regurgitated all the information the other trainer had told her and disregarded everything else I said about the trainees ineptitude and nasty discord with myself and the other trainees. That's the name of the game at IMCD, if you don't do everything they say without question you are singled out and portrayed as a troublemaker or dramatic. There were 4 of us in my training class, out of them only 1 is still working there. 1 of the ladies was hired to do billing but they tried to force her into customer service since they desperately need the help, when she asked them when she was going to do the job she was hired for they got tired of her and texted her at 9pm at night to tell her they didn't need her to come into work the next day. Another lady I worked with was given her 30 day review and was given no indication of areas she needed to improve on but her 60 day review they told her if she didn't do everything perfectly within a week they would be getting rid of her. There were numerous situations that were blown out of proportion by management and then twisted to appear however they wanted it to look. Management is a sham and the training is laughable, if you want a home work life balance this is not the place for you. They are pulling in "training classes" every 2 months to deal with the high turnover and you're lucky if you make it through that process. Be prepared to be browbeat and beaten down by an extremely heavy workload. You're dispensable and they will find some new poor shmuck to fit those needs if you don't do exactly what you're told.
