1. Indeed Client Success is grossly underpaid. If you want to be paid what you're worth, Indeed Client Success is not the place to do it.
2. It's difficult to get promoted unless you're in the right place at the right time, and know the right people. Your career and pay growth is largely out of your control.
3. The best perks of working at Indeed are all tied to being in the office. Once the office perks were taken away, it was easier to see where Indeed was lacking, and many are quitting as the job market recovers and receiving significant pay increases elsewhere.
4. Semi-annual reviews in Client Success are extremely subjective. I would be scored in categories like Collaborate, Initiate, and Execute by a leader that didn't even understand the magnitude of the work that I was doing and was horrible at showing appreciation. There seems to be some unspoken rule amongst CS leaders that no matter what someone in CS does, they can never get a "perfect score" on their review. This is a practice that discourages employees from trying to go above and beyond.
5. It seems like every 2 years Indeed makes a drastic shift that completely changes the role of CS and Sales. Recently, there was a re-org where teams were broken up with little notice. From a CS rep's perspective, this means that you were most likely placed on a different team, with a different manager, with different sales partners, with different accounts, and no pay adjustment.
6. Indeed CS has a practice of putting people in "Interim" Manager or Team Lead roles and not paying people for the work that they are doing. For example, a Team Lead may work as an Interim Manager for several months without being paid like a Manager. In my opinion, this practice needs to stop.
7. For some reason Indeed has made it extremely difficult to transition from Inside Sales CS to Enterprise CS even though it's essentially the same job. For people that don't want to follow a leadership path, transitioning into Enterprise CS is pretty much the only way to see meaningful career growth within CS. So if you can't transition to Enterprise and you aren't interested in being a CS leader at Indeed, it's in your best interest to move on to a new company.
8. Indeed leadership has a way of guilt tripping you into thinking that there's no other company like Indeed, the grass isn't greener elsewhere, etc. That's completely false. There are so many awesome tech companies in New York, Austin, and the Bay Area that have the same or even better perks than Indeed and pay significantly better.
9. I appreciate that Indeed as a whole seems to value inclusivity and diversity, however, I wish that a senior leader would have taken the time to reach out and talk to me 1:1 about diversity and inclusion related topics, even if just for 15 minutes. That would have meant so much more to me than hearing about it at another All-Hands meeting or any other group setting. Personally, I don't want to hear a white man or woman telling me what needs to be done to improve diversity without them having listened to my input first.
