Indeed Client Success Manager reviews

Hi there, thanks for writing a review for us. We're glad to hear you enjoyed the culture and flexibility, and recommend to work with us. Our salary ranges are determined by the local labor markets where Indeed hires and has established business operations. Indeed relies on many sources of information to determine these ranges. Our main sources of information are 1) salary surveys which provide anonymous market data from companies similar to Indeed and those that we compete with for talent and 2) Incumbent information which reflects our internal compensation philosophy, our experience hiring and retaining thousands of employees globally. We also rely on feedback from our global recruiters on salary ranges for hires in the market, employees leaving Indeed for other opportunities and external consultants who assess our data from an independent and unbiased standpoint. Thanks again for sharing your feedback with us!

Thanks for leaving a review of your work experience as a Client Success Manager at Indeed. We are listening and acting on all the feedback we receive across our external and internal feedback channels, so we appreciate the time you have taken to give us this. We are open and transparent with our salary ranges for all roles up to Senior Director. Market rates are evaluated twice a year, and are adjusted as needed to remain competitive in each market we hire in. That said, base salaries are only one component of an employee’s total compensation. All full time employees are also eligible for quarterly bonuses based on performance and Restricted Stock Units (RSUs) of our parent company, Recruit, Open Paid Time Off, and various perks depending on your office. Another perk of working at Indeed includes the office environment, which is thoughtfully designed to ensure that our employees have everything they need to succeed in their role. This includes perks such as catered lunches, snacks, game rooms, and more, depending on the office location. As we transitioned to a work from home environment for the last year and a half, we provided multiple WFH stipends to provide Indeedians the funds needed to build out a positive work space. Employees purchased exercise equipment, coffee/espresso machines and even plants so they had what they needed to focus throughout the workday. Employees should be having weekly 1:1’s with their line managers to ensure that goals are met as well as for continual career development discussions. We also strongly encourage employees to have 1:1 skip-level manager check-ins if facing problems, as well as reaching out to your HRBP so they are aware and can provide feedback upwards as well. We’ve got great processes in place such as training and development opportunities for our staff, and we encourage all our employees to take advantage of these offerings as they further their career with Indeed. We recently made structural changes in our SMB team, with the creation of our new Scaled Business Solutions (SBS) team, which includes both Sales and CS. The SBS team supports all clients in our small business segment at different points in their life cycle with Indeed, helping them to more effectively hire the best people. This change aligns our delivery and customer engagement more closely to our customers’ needs, but we appreciate that some employees have not viewed them as positively. Finally, we are proud of the work our Diversity, Inclusion and Belong team and Inclusion Resource Groups (IRG) have done. The Senior leaders who sponsor each IRG take their roles seriously and encourage conversations. We also have DI&B Business Partners available across all regions as an additional resource, and are aligned to support specific functions across the organization. While they may not have the time to reach out to each employee individually, employees are encouraged to reach out to them to share their thoughts and concerns, and where we still have room to improve. Again, thank you for sharing candid feedback of your work experience. If you want to speak to us further and confidentiality about any other aspects that you didn’t originally share, please email us at inside@indeed.com.