Indeed reviews

Indeed has been an incredible place to work - fast paced, ever evolving, challenging, rewarding. It has ticked almost every box. It's been life changing in many ways. In my time Indeed have been more than fair to their employees - particularly during Covid. In March this year Indeed announced layoffs globally. There's no nice way of laying people off. However, I felt from the day of the announcement that Indeed would act with fairness, transparency and empathy towards those affected and those that remain. I couldn't have been more wrong. Indeed has now completely undone the incredible work of previous years. In the past Indeed treated their employees like people and not just like a number. That showed in almost every way the business behaved. I'm based in Dublin and there are laws here that are aimed at protecting employees. Indeed are of course adhering to local laws but in no way are they acting in the spirit of the law or the process. In fact it's clear these laws are an inconvenience. Those forcing the layoffs are deliberately creating confusion and division, not answering simple questions, offering insulting redundancy offers and shifting the goalposts at the last minute. It feels like an ambush. Some of the most senior SLT members in Dublin have all of a sudden become a bit shy. Minimal communications from them and the odd minute or two on an all hands. True leaders come to the fore in the most challenging of times. The true leaders here are not the SLT or senior people leaders but rather the people who stood up to be counted and acted on behalf of the employees in recent weeks. Those who remain will remember how senior figures went into hiding when we needed them to stand up and ensure that those affected were treated with respect and dignity. After all, those affected have all played a part in helping to generate record revenue goals for Indeed. Tech companies are showing their true colours this year. I thought Indeed would rise above it and act with more class. This very page currently says that "we strive to ensure that every Indeedian feels heard and valued". Except of course when it doesn't suit. Talk is cheap and it's never been as cheap and as meaningless as it is at Indeed currently.

The team's primary focus was on metrics, such as revenue retention and preventing churns, as well as increasing the budgets of clients from sales reps book of business. However, the role was not centered around customer support as expected, but rather soft sales or account management. Managers only discussed low metrics during meetings, without providing practical solutions to improve them, which made the meetings feel like a waste of time since the team was already busy dealing with customers. The training provided was inadequate, and the team leader was authoritarian, suspicious, and added more work to the already overburdened workload, despite the team being overworked to the point of having to work overtime. Sales reps often made unrealistic promises to customers and often lacked knowledge about the product, leading to disgruntled customers being passed off to Support to handle. While not all sales staff had this mindset, some believed it was now Support's problem and could even harass Support if their customers' needs were not met. As a Support agent, you would be inundated with requests from hundreds of clients across three different books of business held by three sales reps, which made the workload overwhelming and difficult to manage. Despite the decent salary, many people walked away from the job due to the toxic atmosphere and workload. Massive layoffs of 2200+ people in 2023. Quite ironic.