Pros
2 years contract to start with Friendly operational people
Cons
This company is clearly a company that aims to get the lowest costs. People get hired only because of the language. This is barely checked and a lot of people speak the language very poorly (if at all). Big differences in salaries that go from 2k to 8k with housing (this is including the 2k language bonus). It just depends how much they need you and about your negotiating skills. People without any educational background are hired and are performing low quality work because the required knowledge is clearly not present in this company. There are KPI's that are that low that they are always met and the KPI's are not contributing to the needs of the client. Because there is a high and low KPI, the low KPI is the KPI that's being aimed for. The reduction in costs are probably accepted with the lower quality. There is a weird management structure where a person has a couple of managers. First of all there is the Team Leader which knows nothing about the process there is going on. These are people with totally irrelevant backgrounds but have been staying in the company for 5-7 years. Lacking of management skills and they have the task to keep the retention rate low and managing the relationship with the outsourcing organization. These people are overloaded with work which results in poor results. These people are being told to lie to keep people in the company and some people are being stuck on their position to assure a stable process (however it is never stable). If you demand something on paper they break. The people also fall under a process lead which is a back-up for the team. It is a position that you get if you know the right people. These people also have low knowledge (no relevant background) about the stuff that's going on, mostly caused by the high attrition. If that's not enough you also have a manager of the organization that is outsourcing their process. This person is the manager of the people who are going to lose their jobs. However the people who are losing their jobs also contact you and they also act as your manager. This is creating a very hostile environment. Promotions and performance evaluations are rigged. You only get them if you have the right friends and the performance evaluation is a tool to give people from high risk teams an incentive to stay. Internal administration is quite a mess. HR is trying to let you sign papers for wage reduction, other working times and other stuff. Middle management is playing with the books to get budgets. People are assigned on paper to different departments (without them knowing it) just to get the numbers right. If you want to get a position above executing than you have a higher chance with a Polish nationality. If you speak a rare language they will do everything to keep you on that position. They want a stable process, however it often happens that whole countries collaps and stuff needs to get transferred back to the client. They will hire someone from outside if there is no other option to get a person for a non-language dependentleading position. People who do not work with their language get pay raises of 0-100 PLN a year which does not even cope up with the inflation. The LEAN programme they introduced is causing a lot of administration and workload. Everybody makes fun of it but it creates a lot of work which people hate. The numbers are not used to inprove the process only in determining howmany people they need to hire for the process. There are always people short because most people leave after half a year. Attrition rates are above Indian levels. For some people this is due the massive workload and no recognition. For some is that they just cannot find any challenge in the work. For others it is the negative environment. Nothing is done about it and critics are ignored. If you want to achieve something you have to leave and in that case you can get a salary increase or some extra tasks, if you are not leaving you are locked. I would not recommend to work here if you want to make a carreer. Just go there if you need cash. Carreer opportunities are only here for the people with the right friends. However the level is really low, not much to learn even on the higher positions the people are not qualified and will be whiped off by a student grad in management knowledge. Actually this happens sometimes, people do not take this job serious so sometimes there are some people who can actually show everyone that they are smarter than the managers and they do that.