Infosys Operations & Client Services Lead reviews

3.5

44% would recommend to a friend

(151 total reviews)
avatar

Salil S. Parekh

60% approve of CEO

57% positive business outlook

Lead Client Operations & Services employees have rated Infosys with 3.5 out of 5 stars, based on 151 company reviews on Glassdoor. This indicates that most Lead Client Operations & Services professionals have a good working experience there. Infosys is rated in line with the average (within 1 standard deviation) by Lead Client Operations & Services professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

151 reviews
3.0
Apr 25, 2022
Recommend
CEO approval
Business Outlook

Pros

Fairly good 4 week training

Cons

Once training is over the supervision of calls is not good. Agents are often left unsupervised with angry customers and are unsympathetic. If a customer ever wants to speak to the manager, the managers will tell you to sort it out yourself - which customers obviously find frustrating. You are allowed only 90 seconds between each call ideally and if your average is over you will be called up on it

5.0
Apr 16, 2022

fantastic

Recommend
CEO approval
Business Outlook

Pros

comfortable and exciting for the work so happy

Cons

fantastic u can try to improve infosys

Viewing 97 - 99 of 151 Reviews

Glassdoor has 128,031 Infosys reviews submitted anonymously by Infosys employees. Read employee reviews and ratings on Glassdoor to decide if Infosys is right for you.