Is Intuit a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Intuit have rated their employer with 4.1 out of 5 stars in 151 Glassdoor reviews. This is an average score with the overall rating of Intuit employees being 4.1 out of 5 stars. Search open Customer Service (CSR) Jobs at Intuit now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Intuit .

Does Intuit pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Intuit with 4.3 out of 5 stars based on 151 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Intuit.

How happy are Customer Service (CSR) professionals working at Intuit?

80% of Customer Service (CSR) employees at Intuit would recommend their employer to a friend. This rating has increased by 31% in the past 12 months. Customer Service (CSR) professionals have also rated Intuit with a 4.4 rating for work-life-balance, 4.3 rating for diversity and inclusion, 4.0 rating for culture and values and 3.9 rating for career opportunities.

What are the top reviewed jobs at Intuit?

Tax Associate (674) , Senior Software Engineer (584) , Software Engineer (573) , Seasonal Tax Expert (466) , Tax Expert (288) , Staff Software Engineer (237) , Software Engineer II (190) , Product Manager (166) , Manager (129) , Director (124) , Credentialed Tax Expert (122) , QuickBooks Live Bookkeeper (103) , Customer Service Representative (99) , Full Service Tax Expert (90) , Tax Prep Assistant (87)

What are the pros of working at Intuit according to real employee reviews?

"They have great benefits and really make you feel like you are apart of a family." ((in 1831 reviews)); "Great culture and live the values they preached as a company most of the time which is quite rare!" ((in 1191 reviews)); "Intuit has great values and the people you work with are always willing to help." ((in 1040 reviews)); "good work life balance and they pay you pretty descent compared to the current industry trends" ((in 944 reviews)); "4. Fairly good pay (as it fits well with the salary parameters I must follow.)" ((in 692 reviews))

What are the cons of working at Intuit according to real employee reviews?

"The company is becoming plagued with bad managers as well as many good managers put in bad situations." ((in 312 reviews)); "Management is bad and toxic." ((in 309 reviews)); "Annual layoffs up to 5k employees for 'restructuring'" ((in 187 reviews)); "Lots of organizational changes in middle and upper management." ((in 72 reviews)); "There is too much middle management and not enough worker." ((in 67 reviews))

Intuit Customer Service (CSR) reviews

4.1

80% would recommend to a friend

(151 total reviews)

Sasan Goodarzi

81% approve of CEO

66% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated Intuit with 4.1 out of 5 stars, based on 151 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an excellent working experience there. Intuit is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

151 reviews

4.0

Nov 12, 2023

its a job

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

good hours work from home avail

Cons

poor training swim or drown

3.0

Oct 15, 2023

Could be better.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Customers were not too bad up until deadlines. Trainers were alright.

Cons

Training could be longer and go more in depth. Training did not exactly reflect what customer situations we would actually handle. Really pushed finding answers with resources that were not too extensive or helpful at times. Pay could be a bit better for the amount of stress you are put under.

5.0

Oct 10, 2023

Great company

Account manager

Recommend

CEO approval

Business Outlook

Pros

Amazing people and supportive environment! Great perks and benefits all around.

Cons

Large organization so takes a while to move up or wait for an opening for promotions.

Viewing 34 - 36 of 151 Reviews

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its a job

Could be better.

Great company

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