On the not-so-positive side of things, there have been so many re-orgs, particularly in the Small Business Division, that strategy is no longer clear. As a company, we tend to panic for the short-term results in sacrifice of longer term goals. The current management team openly criticizes the previous leadership and even long-time employees feel the heat.
Brad Smith is a good CEO but is more of a cheerleader than anything. He can definitely energize a crowd of employees. But, he hasn't done much to reign in the upper-level politics that happen everyday. He doesn't seem to be aware of what is happening within the divisions. And, he has allowed a leader of a recently acquired company to takeover and really influence the culture. Intuit's values are now being re-evaluated and revised...the jury is still out on this one.
On the training/career development side of things, there isn't much happening here and it doesn't seem a priority with our leaders or our HR department. We used to hear a ton about leaders developing leaders and that everyone at Intuit was a leader. It was a HUGE deal to be asked to attend Fast Path. Now, we tend to defer to HiPPOs in the room for every decision. There is a sense of fear in disagreeing with your manager.
