Intuit reviews

Many organizational changes and pay changes. They change their pay structure based on how well you are doing. If department employees are making too much, they change the pay structure so that it's harder to meet goals and you don't get paid. An example of this is they will require you to sell a certain amount of products or services from 3 different categories. If you're successful in that, they will change it again to your entire group has to perform this way. If your group performs, they change it again to higher, almost unattainable goals. They also have the ability to control the call queue so that if they want you out, they can send you poor calls. (This is not based on personal experience, I have seen it.)

The long term (3 yr) projection will only work if they listen to their front line and get behind the grunt workers a bit more than their not so truthful leaders who act more like high school students then tenured AND groomed WELL in INTUIT CULTURE. Oh, and for goodness sakes STOP incentivizing customer service agents with goals! This creates so many moral issues and problems with BRAND and with CUSTOMERS (not to mention the hard working sales agents who actually hold the title "SALES" ) that quite frankly...hurts all of the people involved, especially the stakeholders/shareholders. A company who does not protect their revenue producers and has them chasing their tails and hard earned dollars will eventually be left with half wits and thieves for sales reps instead of hard working proud individuals that run with the big dogs wherever they may land!