Is Intuit a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Intuit have rated their employer with 4.1 out of 5 stars in 151 Glassdoor reviews. This is an average score with the overall rating of Intuit employees being 4.1 out of 5 stars. Search open Customer Service (CSR) Jobs at Intuit now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Intuit .

Does Intuit pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Intuit with 4.3 out of 5 stars based on 151 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Intuit.

How happy are Customer Service (CSR) professionals working at Intuit?

80% of Customer Service (CSR) employees at Intuit would recommend their employer to a friend. This rating has increased by 31% in the past 12 months. Customer Service (CSR) professionals have also rated Intuit with a 4.4 rating for work-life-balance, 4.3 rating for diversity and inclusion, 4.0 rating for culture and values and 3.9 rating for career opportunities.

What are the top reviewed jobs at Intuit?

Tax Associate (674) , Senior Software Engineer (585) , Software Engineer (573) , Seasonal Tax Expert (466) , Tax Expert (288) , Staff Software Engineer (237) , Software Engineer II (190) , Product Manager (166) , Manager (129) , Director (124) , Credentialed Tax Expert (122) , QuickBooks Live Bookkeeper (103) , Customer Service Representative (99) , Full Service Tax Expert (90) , Tax Prep Assistant (87)

What are the pros of working at Intuit according to real employee reviews?

"They have great benefits and really make you feel like you are apart of a family." ((in 1829 reviews)); "Great culture and live the values they preached as a company most of the time which is quite rare!" ((in 1193 reviews)); "Intuit has great values and the people you work with are always willing to help." ((in 1032 reviews)); "good work life balance and they pay you pretty descent compared to the current industry trends" ((in 956 reviews)); "4. Fairly good pay (as it fits well with the salary parameters I must follow.)" ((in 695 reviews))

What are the cons of working at Intuit according to real employee reviews?

"The company is becoming plagued with bad managers as well as many good managers put in bad situations." ((in 305 reviews)); "Not employee focussed and there are frequent layoffs" ((in 190 reviews)); "Lots of organizational changes in middle and upper management." ((in 68 reviews)); "There is too much middle management and not enough worker." ((in 66 reviews)); "a lot of obvious favoritism and politics!" ((in 40 reviews))

Intuit Customer Service (CSR) reviews

4.1

80% would recommend to a friend

(151 total reviews)

Sasan Goodarzi

81% approve of CEO

66% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (151 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated Intuit with 4.1 out of 5 stars, based on 151 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an excellent working experience there. Intuit is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

151 reviews

3.0

Apr 28, 2022

It's ok

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

You will get lots of tech exposure

Cons

Your job is in the hands of fate

5.0

Apr 5, 2022

1

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

very good salary all time

Cons

payment time is very low

1.0

Apr 4, 2022

This Company Does not Value their Customers

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

This company does nothing good for the general public

Cons

This company commits fraud everyday by charging Americans extreme amounts of money to process their taxes.

Intuit Response

4y

Thank you for taking the time to share your feedback. We want you to know that we take these matters very seriously. It is foundational to our mission and values to always be clear and fair with our customers. Integrity without compromise is core to who we are and how we operate. Please feel free to share any more information about your experiences at Intuit by reaching out to me at Scott_Abraham@intuit.com. I can also schedule time with you if you would like to give additional feedback. You can also submit a report through our Integrity Line, which is hosted by EthicsPoint, an independent third party. We prohibit retaliation against anyone who reports a concern in good faith. You can choose to identify yourself and let us know how to reach you for additional information, or you can remain anonymous. Scott Abraham Manager, Ethics and Investigations

Viewing 67 - 69 of 151 Reviews

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Intuit Customer Service (CSR) reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

It's ok

1

This Company Does not Value their Customers

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