Intuit reviews

- Pay is too low for professionals with certifications and many years of experience - Focus on Net Promoter Score is way over the top. If you're lucky, you'll get a manager who understands both the pluses and minuses of this type of scoring, but if not, be prepared to listen to someone who only gets how to go down a checklist of your metrics and browbeat you accordingly. - Be prepared to deal with the Voice Recognition Software, which can tell (at least at the beginning and end of calls) whether you said the "Right Words at the Right Time". These bozos actually believe that the use of extremely specific wording makes a difference in customer satisfaction. They don't get that all that really matters is that you solve the customer's problem and that you treat them with dignity. But you can be sure that the people pushing the software designed surveys to make it look like specific words and timing made a difference. - There is no difference in compensation for accurate vs. inaccurate advice.

A bit late on writing this review , but finally got the chance so here it is. Once upon a time Top company to work for in Australia , but now one of the top company to stay away from . The issue is not the US mothership as they are doing the best they can , the issue is local AU mgmt who are and have ruined whatever is left of this company . A lot of lies , Fake numbers reporting to US, Bullying and Threats is what's happening in this company and that's what made so many employees leave the company including me. Local Mgmt is a joke a complete joke full of lies and have no vision nor they have any clear idea. The pact leader is all about himself self centred, egoistic and arrogant, give it another year and if US mothership don't see what's happening locally here, it will be shop shutting act for AU business as mgmt is far away from being competent enough to manage. My ask is from US Mothership , who ever is reading this please save AU business before it's too late . Sum it up , NOT HEALTHY PLACE TO WORK .