Intuit is stuck in this place between having great products to building more great products to drive the next growth phase of the company. But somehow it hasn't figured out how to make the magic happen again (it has done it several times in the past). This turmoil is currently making it quite stressful at most levels in the company. The company has done a great job at inspiring innovation at the "white space" level, but has not succeeded as yet in taking it to the commercial level. There are a couple of inspirational leaders at the top (including Brad Smith), but that's it - not quite enough for a company striving to get into it's next major growth phase. There is no strong technologist on Brad's staff - glad to know he is serious about filling that role. The person just put into the Chief Innovation Officer role isn't quite an inspirer of innovation! Business leaders don't seem to know where the growth is going to come from either. On the global front, it's all been lip sync so far. The global team has been at it for almost a year now (Brad talked about it being a priority when he first came on board as CEO). There are some very obvious things they don't seem to get e.g. if you want to build global products, you can't do it with your execs, strategy folks, PMs etc. based in the US! You have to get these local experts on the ground where you want to build product for.
