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      Intuit

      Engaged Employer

      Intuit Customer Service (CSR) reviews

      4.1

      80% would recommend to a friend

      (151 total reviews)
      avatar

      Sasan Goodarzi

      81% approve of CEO

      66% positive business outlook

      Ratings by category

      4.4

      Work/Life balance

      4.3

      Diversity & inclusion

      4.3

      Compensation and benefits

      4.0

      Culture & values

      3.9

      Career opportunities

      3.6

      Senior management

      Customer Service (CSR) employees have rated Intuit with 4.1 out of 5 stars, based on 151 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an excellent working experience there. Intuit is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      151 reviews
      3.0
      Apr 29, 2025

      How the mighty have fallen

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits, peers are great. I was able to stay fully remote since 2021

      Cons

      CEO is running the company into the ground. There is a revolving door of sales and senior leadership. Everytime a new executive is hired they come in with an “aggressive “ new sales target. This is fine but when there has been 6 new executives in 3 years and each one wants to 2x every metric we end up where we are at today. Layoffs accusing people of being low performers , only after they created a stacked rank system so that there will always be bottom performers by definition. No mobility into leadership. Mid market is a new initiative that hired 98% external account managers and leaders. The company culture is shot and I genuinely don’t think intuit is headed in the right direction. Considering selling all of my stocks and getting all of my money out of credit karmas save account…

      avatar
      Intuit Response
      1y
      We appreciate you taking the time to leave us a review. We take your concerns seriously—particularly around leadership transitions, performance management, and internal mobility. We recognize that consistency and clarity are essential for building trust and long-term success. While we set ambitious goals, we also understand the importance of supporting our teams with stability, transparency, and opportunity. We will share your input with our People Experiences team and hope you’ll consider adding it via HR Connect as well. Thank you again for your feedback and the 4 years you’ve contributed to our organization.
      2.0
      Apr 28, 2025

      Intuit

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nice people good money easy sales cycle great benefits

      Cons

      They will cut you lose even if your the best at what you do. They only care about what makes there share holders money. They don’t focus on customer needs and the support and leadership you deal with is absuive and terrible. Outside of your peers it’s not a great environment. They will drain you of all you have then throw you away like trash on a Friday.

      avatar
      Intuit Response
      1y
      Thank you for your candid feedback. We’re sorry to read your comments about the work environment and leadership. We are committed to fostering a culture of respect and a workplace where our employees feel supported and empowered. Being customer focused is also a top priority for us, which is why it’s one of our core values. If you’re open to it, we invite you to share your feedback via HR Connect and we’ll ensure it’s also shared with our People Experiences team. Thank you again for your review and the more than 4 years you’ve contributed to our mission of helping power prosperity for our customers.
      2.0
      Mar 7, 2025

      Run away as far as possible

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pension contribution of up to 9%, family support leave, regular events in the office with lunch and breakfast provided, good product with a good reputation in the market

      Cons

      Toxic culture and management, micromanagement, if you reach target, they'll double it next quarter, a lot of favouritism across the sales floor, alcoholic employees are promoted to manager and not held accountable, company values are not practised in reality, they'll make you jump through so many hoops for promotion, don't even try

      avatar
      Intuit Response
      1y
      Thank you for taking the time to share your thoughts on your time with us. We understand how important it is to feel comfortable and valued in your workplace. We will be sharing your review with our People Experiences team in the hope that current and future employees benefit from it. Thank you again for your review and the years you contributed to our mission of helping power prosperity for our customers.
      Viewing 10 - 12 of 151 Reviews
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      Glassdoor has 14,366 Intuit reviews submitted anonymously by Intuit employees. Read employee reviews and ratings on Glassdoor to decide if Intuit is right for you.