Inconsistent customer experience from: outsourced warranty service delivery with spotty global availability, growing trend of outsourcing underqualified clerical and operations support staff resulting in frequent careless errors and lack of accountability often due to no required proactive, direct interaction with clients, frequent shuffling of sales personnel with little foresight to impacting continuity of client relationships, underwhelming training programs for overwhelming day-to-day responsibilities, "sink or swim" approach with junior contractors often fresh out of college with little to no corporate work experience, unfocused product specialization = knowing a little (but rarely enough) about a LOT, limited support for complex solution selling, lack of world class IT platform for fast customer and partner service, erratic product strategy with marketing announcements that don't always come to fruition, often resulting in confusion and disappointment from siloed regional decision making and apparent lack of collaborative planning.
Inconsistent sales employee experience from: poor sales reporting necessitating weekly audits of sales attainment and time spent pursuing revenue with awkward reseller reporting requests long after a sale, whimsical and often unjustified quota setting, little time to properly profile an aged data dump within CRM platforms, no apparent analytics program to enable successful customer acquisition strategy, forecasting, or planning to effectively allow management to best understand the state of the business and respond accurately, redundant pricing controls and lack of rep-level delegation for fast quote turnaround on even the smallest of deals to best compete with competitors, shifting and often ambiguous roles, responsibilities, and expectations across sectors with little top-down enforcement, constant management re-orgs, new focus topic each week with daily spreadsheet fire drills and little to no understanding of "why," absentee leadership out of touch with diminishing employee morale from constant internal systems flaws and inefficiencies ultimately inhibiting ability to execute and cultivate customer relationships necessary to win.
All of the above = erosion of confidence in ability to deliver on commitments, both internally and externally as well as reduced credibility in the marketplace
