Lloyds Banking Group reviews

*Heavily monitored. Adherence rate to shift is 98% which means if you take 1h5min for lunch break rather than 1h, you might fail this performance KPI; Constantly getting DMs from managers questioning why I am off the call, however all I do is just finishing up after call notes *Toxic environment: constant stress from both customers and managers which is devastating to mental health. customers sometimes can be very rude and unreasonable and might use abusive language and racial slurs however you don't get support from managers, their attitude is pretty much like 'take it'. there was an encounter where I was racially abused by customer and my direct manager listened back to call and did absolutely NOTHING. *Very limited room for progression. Managers tend to discourage you from getting other roles due to crazy turnover rate. When you look around you can see experienced collegues who have been stuck in the same role for years *Understaffed. Over 2500 inbound calls every single day just means it is call after call for everyone. *Company treats you like a robot not a human being. When I called in sick, I was getting questioned why I am sick and getting asked when I can come back to work to take calls. everyday you can see collegue wellbeing campaign but no one actually cares how you feel physically or mentally. All you need to do is calls, calls, calls

The last 3 or so Years (since Charlie Nunn has taken over) there’s been a steady decline in care for the colleagues or the values we were supposed to stand for. Being bold and challenging the status quo were replaced by doing what you were told, not speaking out and carrying on even if you know what’s being asked isn’t the right thing for the customer or business. The colleague benefits have been slowly eroded with the trend of bringing things back to just the statutory minimum and a culture of fear and backstabbing has permeated through the organisation. Policies are sneakily changed with the sole goal of allowing the organisation to reduce numbers with the minimum recompense to staff. More PIPs than ever are being handed out with increasingly little justification and those with the real skills in key areas are being driven out. Creating knowledge vacuums in important areas like data and technology. Colleague feeling is at a lower point than if experienced in more than 10 years!