Is Macy's a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Macy's have rated their employer with 2.9 out of 5 stars in 24 Glassdoor reviews. This is a lower than average score with the overall rating of Macy's employees being 3.4 out of 5 stars. Search open Customer Service Representative CSR Jobs at Macy's now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Macy's .

Does Macy's pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Macy's with 2.7 out of 5 stars based on 24 anonymously submitted employee reviews. This is 13.8% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Macy's.

What are the top reviewed jobs at Macy's?

Sales Associate (5752) , Retail Sales Associate (1408) , Sales Manager (623) , Beauty Advisor (611) , Seasonal Sales Associate (494) , Sales Associate/Cashier (321) , Cosmetics Counter Manager (292) , Manager (280) , Cashier (275) , Sales (261) , Customer Service Representative (260) , Merchandiser (229) , Fulfillment Associate (176) , Visual Merchandiser (173) , Macys Sales Associate (156)

What are the pros of working at Macy's according to real employee reviews?

"Great people to work with who are both technically knowledgeable and eager to help one another." ((in 1794 reviews)); "At my location I have some great coworkers that make it fun to come to work." ((in 1169 reviews)); "Flexible hours and I liked the department I worked in and the associates I worked with." ((in 1089 reviews)); "benefits are good (have to be in a certain position to be eligible tho.)" ((in 828 reviews)); "flexible scheduling (get to choose which department and shifts to work) which was done through an online employee portal" ((in 809 reviews))

What are the cons of working at Macy's according to real employee reviews?

"the pay is low for the amount of work and the store is very messy." ((in 2643 reviews)); "management is poor and lazy" ((in 2018 reviews)); "A few of the managers are rude and not as knowledgable as they should be." ((in 1320 reviews)); "No hours Performing other jobs No training Manager doesn’t answer Pay rate not honored from website" ((in 559 reviews)); "A lot of complaints about low salaries which make it difficult to attract and maintain qualified people." ((in 322 reviews))

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Macy's

Macy's Customer Service Representative CSR reviews

2.9

45% would recommend to a friend

(24 total reviews)

Tony Spring

25% approve of CEO

26% positive business outlook

Ratings by category

3.0

Culture & values

2.9

Diversity & inclusion

2.8

Career opportunities

2.7

Compensation and benefits

2.6

Work/Life balance

2.4

Senior management

Customer Service Representative (CSR) employees have rated Macy's with 2.9 out of 5 stars, based on 24 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an average working experience there. Macy's is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Einzel- & Großhandel industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

24 reviews

2.0

Mar 11, 2025

Csr

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Pay starts at $18 which is good.

Cons

Having to work weekends and late hours

Macy's Response

Thank you for sharing your feedback about your experience as a Customer Service Representative. We appreciate your honesty.

4.0

Feb 21, 2025

Good

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good benefits and Flex Time

Cons

The was not alot of training

Macy's Response

Thank you for sharing your honest experience as a Customer Service Representative. We appreciate it!

1.0

Aug 29, 2024

……..

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

The people on my team

Cons

Supervisors providing false information to employees

Viewing 4 - 6 of 24 Reviews

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Jobs at Macy's

Credit Customer Service Representative, Full Time Hybrid , Various Shifts with Weekends - Mason OH

Customer Care Representative - Furniture, Hybrid Full-Time, Late Schedule with Weekends

Senior Customer Service Associate, Randhurst Village - Full Time

Senior Customer Service Associate, Winter Garden Village - Full Time

Manager, Sales and Customer Service

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Macy's Customer Service Representative CSR reviews

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Csr

Good

……..

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