Marks & Spencer reviews

3.7

63% would recommend to a friend

(11,350 total reviews)
avatar

Stuart Machin

66% approve of CEO

50% positive business outlook

Marks & Spencer has an employee rating of 3.7 out of 5 stars, based on 11,350 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marks & Spencer employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

11K reviews
1.0
Aug 19, 2025
Recommend
CEO approval
Business Outlook

Pros

Some great people 20% discount

Cons

The following relate to international finance only: - Lack of any kind of leadership. - Fear culture and bullying. - Poor communication, stifling productivity. - Culture of blaming team. - Process improvement is discouraged. - Ownership and accountability is non existent. - Lack of focus on personal development. - Lack of detail in strategic plans. - Poor recruitment process, agreed a salary only to be offered significantly lower during the offer stage. M and S overall: - Work life balance is a myth. - Receiving emails and working across weekends is encouraged. - 3 days in office is mandated and will no doubt increase in time, with business pushing for more Fridays in office. - Challenges with childcare are often overlooked and the overall culture doesn’t reflect the brand. - Value “we say it as it is” is an excuse for people to be rude - There is no ‘one team’ feeling, with individuals generally acting with self interest. - All other responses on Glassdoor are met with a comment “this isn’t the way we do things at M and S”, but clearly it is.

2.0
Sep 28, 2024
Recommend
CEO approval
Business Outlook

Pros

20% off everything M&S Generally good people that work there. I get along with 95% of the people I work with in my department (not including managers).

Cons

Although some managers are good and fair, it’s really a favouritism thing. They might decide they don’t like you for some reason and there’s nothing you can do about it. If there is a big issue at M&S within the company there is basically nothing you can do about it. M&S is such a powerful company with such a prestine image that it has been protecting for a long time. Do some digging before you decide to work there. Or better yet, don’t!

2.0
Sep 12, 2024
Recommend
CEO approval
Business Outlook

Pros

Café management are trying their best Team are all friendly Free hot drink

Cons

Constantly understaffed, expected to do two people's work for one persons pay. Lack of training, all self trained or expected to be trained by others who aren't fully trained themselves. Often ignored by store management unless something is going wrong. Customers are rude and unrealistic with demands and often disrespectful. Xmas and New Year aren't actually days off, we have to make up our hours. Equipment is always cheap and takes ages to get repaired making work so much harder than if they just replaced the broken equipment. Would save lots more money too as call outs are expensive. Air conditioning in the dishwasher area has been broken for 3 months which makes being in that section insufferable

Viewing 43 - 45 of 11,350 Reviews

Glassdoor has 12,938 Marks & Spencer reviews submitted anonymously by Marks & Spencer employees. Read employee reviews and ratings on Glassdoor to decide if Marks & Spencer is right for you.