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      Marks & Spencer

      Engaged Employer

      Marks & Spencer reviews

      3.7

      63% would recommend to a friend

      (11,352 total reviews)
      avatar

      Stuart Machin

      67% approve of CEO

      50% positive business outlook

      Ratings by demographic groups

      Marks & Spencer has an employee rating of 3.7 out of 5 stars, based on 11,352 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marks & Spencer employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

      Reviews by job title

      11K reviews
      1.0
      Feb 7, 2022

      Awful Company, You are just a number to them.

      Human resources administrator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Free Parking Allowed a 15 minute comfort break (monitored) Subsidised canteen Decent shifts 8-4, 10-6 Close to Salford quays amenities (you won’t be able to afford to use them)

      Cons

      Absolutely awful environment to work in Treated like a resource not a human being Berated if you spent more than 3 minutes on a call regardless of the complexity of the issue you are dealing with. Terrible measly salary Micro managed as if you are a child Head of HRSS unapproachable looks down their nose at the ‘staff’ Advertise jobs at one salary externally yet won’t pay that salary if an internal applicant gets the role!!

      avatar
      Marks & Spencer Response
      4y
      Hi there, thank you for taking the time to share your experience and for your honesty. We're disappointed to hear the concerns you’ve raised and would like to take this opportunity to apologise for how you felt during your time with us. We work hard to provide a fantastic experience to everyone. It's discouraging to see that you’ve had a negative experience. We value and take onboard all Colleague feedback and we'll make sure your comments are fed back to the relevant team. Marks and Spencer
      1.0
      May 11, 2021

      Disorganised, chaotic, indecisive & toxic

      Senior buyer
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Pay is good - Location is good

      Cons

      - Management team in Food drive a toxic blame culture - Personnel change is excessive, making it hard for decisions to be made & causing significant delays - Governance is ignored (especially by senior leaders) - Work hours are excessive with a culture of promoting those who work 7 days a week / 12 hours a day

      5.0
      May 5, 2021

      Wonderful opportunity to help progress a great British brand

      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      I really, really enjoy working for M&S. As a company, they are pretty well-loved in the UK, yet have had some troubles in recent years - hence the transformation plan. So this is a great opportunity to say that I was a part of transforming M&S into an engineering-led culture and modernising the tech stack. The opportunity in software engineering is great in terms of being able to define my own role, there are plenty of opportunities to progress my skills whilst upgrading M&S in an engineering perspective, especially with the mooted move to a modern tech stack. There is really good support from senior engineers though we need a few more, for sure. There is opportunity galore at M&S in engineering and it is quite exciting to see how we are progressing - but lots of opportunity to improve things. Also good culture - good people.

      Cons

      Well it is a large corporation so things don't move as quick as in a start-up - though it isn't stuffy like other large corporations.

      Viewing 55 - 57 of 11,352 Reviews
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      ReviewsMarks & Spencer reviews

      Glassdoor has 12,940 Marks & Spencer reviews submitted anonymously by Marks & Spencer employees. Read employee reviews and ratings on Glassdoor to decide if Marks & Spencer is right for you.