Marks & Spencer reviews

3.7

63% would recommend to a friend

(11,351 total reviews)
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Stuart Machin

67% approve of CEO

50% positive business outlook

Marks & Spencer has an employee rating of 3.7 out of 5 stars, based on 11,351 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marks & Spencer employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

11K reviews
1.0
Nov 8, 2018

Don't bother

Recommend
CEO approval
Business Outlook

Pros

Hours were okay and the benefits were also okay.

Cons

Management were a total joke.I have worked in retail for 30 plus years and I have never came across a bunch of poorly trained people in my life. Fresh out of "Academy" and had no retail experience. Shouting things they had copied from a white board..

1.0
Oct 17, 2018
Recommend
CEO approval
Business Outlook

Pros

Customer assistant teams friendly and like a family

Cons

Stuck in the past, political, all about playing the game rather than actually being good at your job. Corporate and unfriendly higher management.

2.0
Aug 1, 2018

Terrible management and culture

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

some friendly staff I work with (but everyone fed up of being treated badly)

Cons

management is terrible, everyone in the store thinks so. they think they are gods and we are their minions. constantly talked down to and patronised by the majority of management throughout the whole store completely disorganised, had the worst first week/induction ever as no-one knew I was starting when I was so I wasn't given an employee number, locker key, uniform, induction, anything. had to go and ask for it all myself and got treated appallingly by the admin team every time I went in, as if I was a complete inconvenience discount is only 20% which the staff seem to all think is amazing and very generous but is the lowest in any shop I've worked in... communication in general is basically non existent

Viewing 61 - 63 of 11,351 Reviews

Glassdoor has 12,939 Marks & Spencer reviews submitted anonymously by Marks & Spencer employees. Read employee reviews and ratings on Glassdoor to decide if Marks & Spencer is right for you.