Does Marks & Spencer pay their employees well?

According to anonymously submitted Glassdoor reviews, Marks & Spencer employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Marks & Spencer. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Marks & Spencer?

63% of Marks & Spencer employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Marks & Spencer 3.3 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Marks & Spencer?

Customer Assistant (3165) , Sales Assistant (858) , Sales Associate (432) , Customer Service (362) , Retail Assistant (251) , Customer Service Assistant (229) , Customer Service Representative (194) , Team Manager (129) , Retail Sales Assistant (128) , Section Manager (128) , Visual Merchandiser (125) , Retail Sales Associate (122) , Shop Assistant (112) , Store Manager (103) , Cafe Assistant (101)

What are the pros of working at Marks & Spencer according to real employee reviews?

"Good pay compared to other retail stores and the pay often goes up after a while." ((in 1295 reviews)); "friendly staff and easy to learn" ((in 706 reviews)); "Most colleagues are friendly and personable; more of a 'we're all in this mess together' kind of friendship." ((in 607 reviews)); "People there are nice and helpful" ((in 585 reviews)); "Good salary compared to other companies with the same job (at the time of my employment)" ((in 212 reviews))

What are the cons of working at Marks & Spencer according to real employee reviews?

"Poor management at time because too many managers on departments that they are not fit to run and just "wig it"." ((in 873 reviews)); "Managers can be rude and not supportive" ((in 577 reviews)); "long hours and quite demanding" ((in 409 reviews)); "We were not allowed an extra short break to warm up even working with no heating." ((in 137 reviews)); "Unsociable working hours" ((in 102 reviews))

What are employees saying about Marks & Spencer layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Marks & Spencer layoffs and their outlook for job security at Marks & Spencer in 2026.

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Marks & Spencer

Marks & Spencer reviews

3.7

63% would recommend to a friend

(11,351 total reviews)

Stuart Machin

67% approve of CEO

50% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.3

Work/Life balance

3.2

Career opportunities

3.0

Senior management

Marks & Spencer has an employee rating of 3.7 out of 5 stars, based on 11,351 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marks & Spencer employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

11K reviews

4.0

May 28, 2026

Nice benefits, but management needs improvement

Customer assistant

Recommend

CEO approval

Business Outlook

Pros

Good place to work. nice benefits

Cons

Management is not that good tho

Marks & Spencer Response

1mo

Hey, thank you for sharing your feedback with us. Your comments are important and thank you for taking a moment to contribute.

4.0

May 27, 2026

A decent place to work

Sales manager

Recommend

CEO approval

Business Outlook

Pros

Good people who provide support

Cons

Long hours sometimes at weekends

Marks & Spencer Response

1mo

We're so grateful for your kind words. Thanks for sharing your review with us and the Glassdoor community.

2.0

May 27, 2026

Good managers create a positive but inconsistent culture

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Culture: Good managers = good culture!

Cons

Culture: Store dependent and never unilaterally positive.

Marks & Spencer Response

1mo

Hi there, thank you for taking the time to leave us such a great review! We're so glad you enjoyed your time with us. All the best for the future! - Marks and Spencer

Viewing 67 - 69 of 11,351 Reviews

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Jobs at Marks & Spencer

Customer Assistant - Fashion, Home & Beauty - Chester

Customer Assistant - Operations - Earlsfield

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£15 - £15 /hr

(Employer provided)

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Customer Assistant - Operations - Bexleyheath

Customer Assistant - Operations - Glasgow Argyle Street

Customer Assistant - Food - Gyle

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£13 - £13 /hr

(Employer provided)

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