Does Marks & Spencer pay their employees well?

According to anonymously submitted Glassdoor reviews, Marks & Spencer employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Marks & Spencer. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Marks & Spencer?

63% of Marks & Spencer employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Marks & Spencer 3.3 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Marks & Spencer?

Customer Assistant (3168) , Sales Assistant (858) , Sales Associate (432) , Customer Service (362) , Retail Assistant (251) , Customer Service Assistant (229) , Customer Service Representative (194) , Retail Sales Assistant (129) , Team Manager (129) , Section Manager (128) , Visual Merchandiser (125) , Retail Sales Associate (122) , Shop Assistant (112) , Store Manager (103) , Cafe Assistant (101)

What are the pros of working at Marks & Spencer according to real employee reviews?

"I was always able to gain more hours when needed and the pay was good." ((in 1304 reviews)); "Staff are friendly and kind" ((in 700 reviews)); "Most colleagues are friendly and personable; more of a 'we're all in this mess together' kind of friendship." ((in 624 reviews)); "People there are nice and helpful" ((in 613 reviews)); "Good salary compared to other companies with the same job (at the time of my employment)" ((in 216 reviews))

What are the cons of working at Marks & Spencer according to real employee reviews?

"Poor management at time because too many managers on departments that they are not fit to run and just "wig it"." ((in 874 reviews)); "Managers can be rude and not supportive" ((in 584 reviews)); "Long hours and lack of staff/resource" ((in 403 reviews)); "short breaks quite loud inside" ((in 134 reviews)); "Shift patterns mean there is no work life balance as days off not a run of days but spaced within the week." ((in 105 reviews))

What are employees saying about Marks & Spencer layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Marks & Spencer layoffs and their outlook for job security at Marks & Spencer in 2026.

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Marks & Spencer

Marks & Spencer reviews

3.7

63% would recommend to a friend

(11,357 total reviews)

Stuart Machin

67% approve of CEO

50% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.3

Work/Life balance

3.2

Career opportunities

3.0

Senior management

Marks & Spencer has an employee rating of 3.7 out of 5 stars, based on 11,357 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marks & Spencer employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

11K reviews

4.0

May 19, 2026

Active job with friendly management but lack of resource

Customer assistant - food

Recommend

CEO approval

Business Outlook

Pros

Active job, always on feet and doing something Bakery snacks for free if you're on a closing shift Young management team - friendly Lots of opportunity to pick up extra shifts On-the-job training

Cons

Odd rude coworker (teenagers etc.) Overworked (lack of resource management)

Marks & Spencer Response

1mo

Thank you for taking the time to leave your review. Your feedback is really important to us to help us improve as a business. Wishing you all the best for the future! - Marks and Spencer.

4.0

May 19, 2026

Decent salary and perks, but early starts required

Customer assistant

Recommend

CEO approval

Business Outlook

Pros

Decent salary Great staff discount Good perks Nice working environment

Cons

Early starts Very busy during seasonal times

Marks & Spencer Response

1mo

Hello, so glad you enjoyed your time with us and thank you for taking the time to write us a review. All the best for the future! - Marks and Spencer

5.0

May 19, 2026

Welcoming managers and a great employee discount

Bakery assistant

Recommend

CEO approval

Business Outlook

Pros

welcoming and helpful managers, employee discount

Cons

nothing comes to mind .

Marks & Spencer Response

1mo

Hi there, thank you for taking the time to leave us such a great review! We're so glad you enjoyed your time with us. All the best for the future! - Marks and Spencer

Viewing 97 - 99 of 11,357 Reviews

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(Employer provided)

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