There is no official training program. The resources (if they remember to give them to you) were outdated. The whole process of training was like solving a Rubik's cube. Utterly ridiculous. When I asked what "POC" stood for, my supervisor had to look it up! (Production Operations Center.) I was lured into this position with the idea that I would be a member of a "team." What this translated to was when my supervisor had "an emergency," I was thrown headlong into work, not yet fully trained on even a third of the accounts, and when I dared to speak up about it, I realized I had gotten myself into a seriously bad situation. I told them them that I was not in any way prepared to do this, and I was told that I would get it and not to worry - "they" were there for me. There was only one other person scheduled during my shift, and she was a saint, but her having to take time to help me put her work further behind. I was THEN told that this one person would be taking two days off and I would need to man the ship. I threw the towel in. I said this job was not for me, and I offered to work another two weeks so they could replace me. The department leader accepted but then had squeeze in a lecture about how unprofessional I was. I rescinded my two-week offer, and I quit on the spot. Three days later, I've found employment with a smaller company for better pay. I love happy endings.
I only gave a one-star rating because zero stars isn't an option.
Honest advice, not from a place of emotion but from a place of compassion, is that your sanity and dignity are worth more than the pay they offer for this job. Run.
