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      Nuance

      Acquired by Microsoft

      Is this your company?

      Nuance reviews

      4.0

      78% would recommend to a friend

      (3,203 total reviews)
      avatar

      Mark Benjamin

      88% approve of CEO

      68% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      4.0

      Work/Life balance

      3.9

      Culture & values

      3.8

      Compensation and benefits

      3.7

      Senior management

      3.6

      Career opportunities

      Nuance has an employee rating of 4.0 out of 5 stars, based on 3,203 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nuance employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      1.0
      Dec 26, 2015

      I guess it all comes down to how you like to be treated

      Medical transcriptionist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home...pretty much the only thing this company has to offer. This went from a WONDERFUL mom and daughter company 15 years ago who treated their employees like they mattered. We were bought out eventually by Nuance who treats you like a number.

      Cons

      If you are looking for a job where you will make less than you did 20 years ago in the transcription field this company is for you. If you are looking for a job that doesn't put in any effort in training for new platforms, etc, this company is for you. Here watch this module and ask any questions that you have....umm ok. If you are looking for a job that gives you a set work shift but cannot keep you busy during that shift this is the company for you. If you are looking for a job that expect you to be able to flex during your shift when there isn't any available work on your accounts, meaning you check in every 10-15 minutes on slow days (which by the way is quite often) then this is the company for you. So you can spend several hours of your shift actually "waiting" for work. If you are looking for a company that takes you off a platform/faciliy that you have been doing for years and are making decent money at to throw you, untrained (training consists of a module you watch and off you go), into new facilities with new platforms and new doctors, where you spend the majority of your shift on google trying to research local drs, facilities, places of business, new cities, etc and struggle to get your lines back up because EVERYTHING is now new this is the company for you. If you like to sign in every day and play the guessing game on whether there will be work or not, which account they are going to want to throw at you today, which changes will someone decide needs to take place but only for certain drs or certain facilities, this company is for you. If you like to review your own work sent back from QA/QC to see that they person changed what you said, pulling your score down, dropping your pay, and now the sentence doesn't even make sense or they took out the correct word and put in the wrong one then this is the company for you. If you like to send those "errors" in to the person above you for review in hopes to bring your pay back up after they review it, only to have them come back with some BS excuse that doesn't even make sense so they can keep the error in place and keep your pay low this is the company for you. If you can survived at minimum wage this company is for you. If you like to be told "this is how much you can make" but the bar is set so far out of reach you will never make that but continue to hold out hope this company is for you. If you want to work for a company that pays you, a veteran typist, the same thing they will pay a new hire who just got out of school, this company is for you.

      1.0
      Sep 17, 2015

      Bad company to work

      Medical transcription quality control
      Recommend
      CEO approval
      Business Outlook

      Pros

      Paying pennies and insulting the U.S. Healthcare industry. In India, they pay only $200-300/month for MLS doing 1000 lines per day and $300-400/month to QCs for 1000 lines per day. They charge hospital a whooping $100/1000 lines. They literally earn $2500-2700 per MLS.

      Cons

      This is to all fellow MLS and QCs both in India and the U.S. Instead of just blaming them for cartelising the transcription industry and why don't we all fight against them. Start an online petition or mass resignation across all centers.

      2.0
      Sep 5, 2015

      Complete reactive

      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      - The benefits are good (four weeks vacation, stock purchase plan). Annual bonuses (see 'cons' for details). - Annual raises, which are roughly market competitive (though you may need to mention it to your manager). - The hiring standard is high, so fellow developers are quite smart. - Working with voice technology is an interesting challenge. - You get to work from home once per week. - Work/life balance is generally quite good.

      Cons

      - The pros outlined above change on a per-team (not even per-department) basis. Essentially, pray you land in a good team. - Bonuses are paid in stocks, and the price Nuance gives you the stock at is generally well above the price you will sell at. - The evaluation scheme is completely arbitrary, and seems to be used as a tool to get rid of employees rather than evaluate them. You will immediately be told upon your first evaluation that you cannot give yourself less than a 'good' rating and better than a 'pretty good' rating. - "Do as I say" culture from upper management. Virtually no room for feedback. - Little room for career advancement. Over the last year, when an employee resigns, their open position is typically downgraded or removed altogether, most likely in an effort to control costs. This lowers the general ability of teams. - Extremely outdated and in-house tools, with no portability or usability outside Nuance. - Your direct manager will be mitigating the incompetence of upper management the vast majority of the time (as opposed to actually managing you). - No clear direction as to where the company is going. Very quarter-by-quarter focused, meaning you're always on a short-term schedule. - The business unit is incompetent. They are incredibly slow to react to competitors, and are afraid of any form of actual innovation. There are over-promises on every project, and by a significant amount (i.e. completely unfeasible). Engineering opinions are not considered when proposing timelines, and timelines are generally proposed before the actual product is even defined. - A CEO who does little other than put the company in the red with his massive bonuses. Most (if not all) VPs are simply mouthpieces for the CEO. - Very high turnover, most likely related to any number of the above. Completely indiscriminate and annual layoffs. As such, morale is incredibly low.

      Viewing 124 - 126 of 3,203 Reviews
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