Nuance reviews

Managed by CRM, short term focus and frequent operations confusion arising from many different backoffices (new acquisitions yearly.)

I started out as an MLT at another company in 2008 that got bought out by Transcend in the beginning of 2013. Was doing okay at the former company, then rate per line went down for editing and straight transcription at Nuance with "incentive bonuses" which were a joke. My paychecks went down for the same amount of work. I asked for a raise and was told "everyone makes the same per line." So that means a new person with no experience makes the same per line as a person with several years of experience? Now they added a "patient safety compensation" plan with a complicated chart where your wages are figured out every week based on lines per hour, QC use/abuse, and QA which has to be 99% or above. The system is punitive. If someone asked me what I made I couldn't tell them because it changed every week. They expect a lot but are not willing to compensate fairly. Do not apply to this company, run the other way.