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Nuance reviews

4.0

78% would recommend to a friend

(3,203 total reviews)
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Mark Benjamin

88% approve of CEO

68% positive business outlook

Nuance has an employee rating of 4.0 out of 5 stars, based on 3,203 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nuance employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

3K reviews
1.0
Feb 28, 2014
Recommend
CEO approval
Business Outlook

Pros

Work from home, and that's it.

Cons

They expect perfection, but won't pay for it. They try to motivate the MLS by telling them that the patients' lives are in our hands with our accurate typing of their records, but they pay us like we are serving hamburgers somewhere. I am an experienced MLS and have done it for 20 years. I am paid the same as those with little to no experience. In addition to that, a bad or inconsiderate dictator can determine what my hourly wage is. The speech engine is horrible. Depending on the dictator, you have to edit almost every other word and cannot take your hands off the keyboard. It makes the same exact mistakes over and over and over. If it cannot understand what is dictated, it puts in non-sensible words that are ridiculous. I can type it faster with less effort, but they use the speech engine so they can pay the employees half the wage. I started as part time with the idea I would move to full time at a later date, but I am so exhausted after 4 hours, there is no way I could possibly do another 4. After all my hard 4 hours of work, I can barely make minimum wage. It is very disheartening and I would rather work a non-skilled job making minimum wage than work for Nuance.

5.0
Feb 26, 2014
Recommend
CEO approval
Business Outlook

Pros

Work had play hard atmosphere, great people, remuneration is excellent, recognition and advancement, fun place to work

Cons

lots of acquisitions, lots of cultural turmoil during acquisition

2.0
Feb 26, 2014

Frustrating.

Recommend
CEO approval
Business Outlook

Pros

Able to work from home. Benefits okay. Compensation tolerable.

Cons

*Little to no response from supervisors and management on issues that are challenging. *Required to stay logged into an instant messenger, yet supervisor and operations manager are rarely logged on. *Inconsistent quality department. Lack of response from this department regarding any challenges or questions. *No communication from HR whatsoever regarding application for other positions. After application is submitted, the only communication received is an automatic reply message. After that, you get no information whatsoever as to the status of your application. *Way too many management positions. This company is extremely top heavy and that is where all the money goes. *Probably most important is the fact that the transcriptionists (or MLS as they call us) are considered only an asset to this company. If it were not for the MLS, the management positions and company would not exist. *Pay for experience does not exist. Those of us who have proven to have consistent good quality and consistent above-minimum production get the same pay as those who come out of school with no experience. We are constantly hearing about mistakes that are making the clients mad that are obviously made by those who are new. *There is absolutely no positive feedback from management to the MLS. The only feedback my supervisor gives is her generic emails regarding our scores and these emails are only positive when she is satisfied with the scores - which is rare. There are probably many more items that could be listed here, but in a nutshell, this company has destroyed any self-confidence and pride I personally ever had in this profession.

Viewing 2926 - 2928 of 3,203 Reviews

Glassdoor has 3,600 Nuance reviews submitted anonymously by Nuance employees. Read employee reviews and ratings on Glassdoor to decide if Nuance is right for you.