Nuance reviews

Very low pay. Unreasonable production and quality performance standards.

This company took over the transcription services for the hospital where I had been an at-home medical transcriptionist for 9 years and while they said everything would stay the same, it did not. First off, they keep running out of work in your "primary" account, which in my case was the hospital I used to work for. They gave me several other accounts, which also kept running out of work. They expect you to "flex" your time when the work runs out, which happens almost every day so you end up starting at 7 in the morning and sometimes ending at 9 at night with a 4 to 6-hour break in between. Also, they don't want you spending more than 1 hour per day in e-mails or reviewing FIESA, the crappiest and most confusing QA system ever, but it takes over an hour to get through their QA and especially to point out to them how inconsistently they grade your work. Don't ever think about asking for a holiday off, either. They expect you to work all the time regardless of how little work is available in any of your accounts.